Customer Service Collections

ELSA CAMEZ *.*****@*****.***

**** *. ******** ****, ******, Arizona 85730 520-***-****

HIGHLIGHTS OF QUALIFICATIONS

• 5 years of experience in credit card and commercial account collections

• 12+ years’ experience in a fast-paced customer service environment assisting customers from diverse backgrounds

• Bilingual: Spanish/English (Fluently)

• Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success

• Excellent communication both orally and written with individuals of all levels

• Experience in successfully managing, monitoring and documenting multiplying projects

• Computer literate: MS Word,,Access and Outlook; proprietary collections software; e-mail; Internet

PROFESSIONAL EXPERIENCE

Collections & Customer service, Citigroup, Tucson, Arizona

• Recognized for excellent collections record: bonuses, awards, prizes, gifts

• Located and monitored overdue accounts

• Located and notified customers of delinquent accounts by mail or telephone

• Answered customer questions regarding problems with their accounts

• Advised customers of actions and strategies for debt repayment

• Persuaded customers to pay amounts due on credits accounts, damages claims, or to return merchandise

• Conferred with customers by telephone to determine reasons for overdue payments

• Reviewed the terms of sales services, or credit contract

• Arranged for debt repayment

• Negotiated repayment schedules based on customer’s financial situation

• Documented, in database, all contacts/attempted contacts with customers*

• Operated:

o Multi-line telephone system

o Printer

o Copier

o Facsimile

Vision Quest, Tucson, Arizona 04/2019 to Present

Smart Financial 1st, Tucson,Arizona 06/2017to 10/2018

Citigroup Tucson,Arizona 05/2008to 07/2013

• Greeted customers and ascertained what each customer wanted or needed

• Described merchandise and explained use, operation, and care of merchandise

• Recommended, selected, and helped locate or obtain merchandise based on customer needs

• Operated cash register (cash, check and electronic payments), hand-held UPC scanner

• Answered questions regarding the store and its merchandise

• Maintained knowledge of current sales and promotions, polices regarding payment and exchanges, and security practices

EDUCATION

America College,Diploma, Culiacan, Sinaloa

Pre-license courses, Hogan Realty Estate, Tucson, Arizona

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