TRENTON DITELLO

**** ******* ***** ** **** Collins, CO 80528 661-***-**** adnwwc@r.postjobfree.com linkedin.com/in/trentonditello OBJECTIVE

Highly motivated professional seeking a worker’s compensation claims adjuster position, where I can contribute my strong time management and interpersonal skills. I bring six years of customer-facing experience, two years of claims handling experience, and a bachelor’s degree in business administration.

PROFESSIONAL EXPERIENCE

Auto Liability Claims Adjuster August 2019- Present Kemper Insurance, Chatsworth, CA

● Responsible for handling all aspects of claim settlement including investigation, correspondence, negotiation and settlement

● Interview and take detailed statements from claimants, witnesses, police, physicians and other relevant parties with the ultimate goal of creating positive outcomes for client’s claims

● Effectively negotiate fair settlements with claimants and claimant’s attorneys

● Resolve complex, severe exposure claims using high service oriented file handling

● Develop excellent working relationships with body shop owners, managers and technicians

● Worked with a special investigations unit to determine if claims were fraudulent. Sales Associate May 2017- August 2017

Homegoods, Valencia, CA

● Assisted an average of 45 customers per day in selecting items and providing recommendations

● Successfully persuaded customers to sign up for credit and loyalty programs, consistently exceeding monthly sales quota

● Assisted team members in handling cash registers, organizing inventory room, labeling products and unloading merchandise Sales Associate/Stockroom Clerk June 2016 – April 2017 Target, Valencia, CA

● Assisted an average of 60 customers per day by responding to inquiries and locating products

● Helped customers locate desired items and efficiently transfers oversized items to vehicles

● Provided excellent customer service, receiving 94% in customer service feedback surveys

● Kept accurate documentation and up-to-date records to prevent errors in processing or delivery

● Received perfect attendance record for 11 months at Target Crew Member May 2015– August 2015

Baskin Robbins, Newhall, CA

● Maintained up-to-date knowledge of ice cream flavors, ingredients and menu items

● Chosen by management to train new crew members on day-to-day operations and how-to cashier

● Became familiar with products to answer questions and make suggestions

● Calculated totals, processed payments and issued receipts EDUCATION

California State University, Chico Chico, CA

● Bachelor of Science, Business Administration: Management May 2019 College of the Canyons Santa Clarita, CA

● Transfer August 2016 – May 2017

University of Colorado at Colorado Springs Colorado Springs, CO

● Transfer August 2015 – May 2016

SKILLS

Negotiation and mediation skills; Customer Retention; Active Listening; Critical thinking; Conflict resolution; Time management PROGRAMS

Microsoft Excel and Powerpoint; Salesforce; Tableau