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Application Consultant Dutch Shell

July 27, 2021

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Veon Cheng Shiao Tong

Blk *, St George's Road. #*1-69

Singapore (320003)

Phone: +65 97427163


Nationality: Singaporean

DOB: 10 July 1990


NTT DATA SINGAPORE PTE LTD: Senior Application Consultant Nov 2019 – Present

Presales role

Understanding requirement and the pain points faced by customer. Provides professional service and present workable solution that is able to resolve customer’s pain points.

Develop and Implement Solution

Develop POC solution for customer and customized script to fulfil customer’s business requirement. Working with Infra team to setup and deploy solution to customer’s environment.

Conduct Training for Customer

Train the trainer session. Guide and empower customer with the knowledge on usage as well as basic troubleshooting.

Maintain Existing Software and Provide Support to Customer Provide L2/L3 support for customer and maintenance their application. NTT Communication Singapore: MIS Engineer Sep 2013 – Sep 2019

Conduct Business process analysis, process re-engineering and enhancement Conduct studies with stakeholders to understand the business process. Mapping the data and system used in each process against the value chain. With the analysis report, management will be able to redesign the company's processes to realign business direction, improve efficiency and productivity between departments. Management will be able to use system/application to enforce business rules and compliance matters. With the right system and process in place, it enables management to make decisive decisions and having every information at their fingertips.

Project management

Manage project and to ensure to achieve the schedule. Drive the project to both the stakeholders and users. Also, to manage both stakeholders and user’s expectation

Developed Application, Automation & Digitalization Transformation Develop application to support business needs and operations (BSS/OSS). And also work with Vendors to achieve Automation & Digitalization transformation on collaboration tools

Deploy and Maintain Enterprise Content Management System (ECM) Manage and maintain the enterprise content via OpenText and SharePoint application.

Involved in organization restructure project

Identify and manage the risks that the restructure will not affect on the business. System, security groups and folder structure. Performed mass migration of infrastructure domains.

Deployment of office 365

Assist in deployment of office 365 to local and APAC region.

Conduct Training for local users and APAC region Conduct Office 365 and Cisco product to affiliate company within APAC Region

Vendor management - Liaise with vendors to establish common grounds on NTTS's stakeholder requirement. Work closely with vendors and to implement project/ maintenance in accordance to schedule.

Designed and implemented a new set of standard operating procedures (SOP) and a checklist to improve the operations, achieving significant improvement in efficiency and mitigated the risks during downtime maintenance.

Involved in the preparation and on-going implementation of Information Security Management System (ISMS) for the attainment of ISO 27001 certification.

Part of a 7-man team that maintains all IT assets (software, hardware) and network under our purview.

Ministry of Defence (Singapore): Admin Supervisor July 2010 – July 2012

Part of a 6-man team that assessed and ranked the officers under our purview.

Responsible in handling and managing all the data of the officers using Microsoft Excel and Access software.

Created a ranking template in MS Excel using Macro and VBA coding.

Generated officer rank report and maintained MS Access database.

Designed and implemented new set of standard operating procedures (SOP) to improve the operations, achieving significant improvement in efficiency and data accuracy Royal Dutch Shell (Retail Singapore): Intern Sep 2009 – Dec 2009

Revamped the sales report system using Microsoft Excel - VBA coding and Macros

Led a group of interns in planning, coordinating and managing several Shell events.

Created Shell montage and art works for events


Queensland University of Technology July 2012 – July 2013 Bachelor of Corporate System Management

Temasek Polytechnic Apr 2007 – Apr 2010

Diploma of Information Technology

Technical and Personal Skills

Good command in English and Mandarin.

Programming language - C#, C# ASP.NET, SQL, VBA, HTML, XML, PHP

Modelling language - BPMN, EPC, Petri net, ERD, UML

Content Server – OpenText, SharePoint

Configuring Enterprise system – SAP (academic)

Equipped with the following software application skill - Microsoft SQL, Oracle 11g,, Visual Studio, Microsoft Office, Adobe Photoshop

Customer Service Veteran – Extremely proficient in serving customers in a professional and friendly manner

Dedicated and Hardworking – Strive to ensure the end product goes beyond internal and external customers’ expectations.

Resourceful Person - Able to overcome all obstacles

Competent Leader - Able to handle managerial duties and responsibilities

People Person – Outgoing and friendly. Ability to make friends easily and go along with everyone in the office.

Team Player – An excellent team player who is always willing to go the extra mile to achieve outstanding team results.


IS Consulting workshop - Conducted by Dr Greg Timbrell

Opentext Business Consultant Workshop. (With certification of completion)

PMP Training course – (With certification of completion by BridgingMinds) Referrals

Dennis Quek

Specialities Business Development Manager East

Shell Eastern Trading (Pte) Ltd

Email :

Mobile: (65) 9671 3526

Charleston Yong

Learning Advisor

Shell Eastern Petroleum (Pte) Ltd

Email :

Mobile: (65) 93859824

Lor Wei Yan Mindy

HD Performance Mgt(EOS)


Email :

Mobile: (65) 98629461

Tricia Lim Wan Ling

Executive Vice President (Corporate Planning Division) NTT Singapore Pte Ltd


DID: +65 6231 4161

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