Veon Cheng Shiao Tong
Blk *, St George's Road. #*1-69
Singapore (320003)
Phone: +65 97427163
E-Mail: adnww3@r.postjobfree.com
Nationality: Singaporean
DOB: 10 July 1990
Experience
NTT DATA SINGAPORE PTE LTD: Senior Application Consultant Nov 2019 – Present
Presales role
Understanding requirement and the pain points faced by customer. Provides professional service and present workable solution that is able to resolve customer’s pain points.
Develop and Implement Solution
Develop POC solution for customer and customized script to fulfil customer’s business requirement. Working with Infra team to setup and deploy solution to customer’s environment.
Conduct Training for Customer
Train the trainer session. Guide and empower customer with the knowledge on usage as well as basic troubleshooting.
Maintain Existing Software and Provide Support to Customer Provide L2/L3 support for customer and maintenance their application. NTT Communication Singapore: MIS Engineer Sep 2013 – Sep 2019
Conduct Business process analysis, process re-engineering and enhancement Conduct studies with stakeholders to understand the business process. Mapping the data and system used in each process against the value chain. With the analysis report, management will be able to redesign the company's processes to realign business direction, improve efficiency and productivity between departments. Management will be able to use system/application to enforce business rules and compliance matters. With the right system and process in place, it enables management to make decisive decisions and having every information at their fingertips.
Project management
Manage project and to ensure to achieve the schedule. Drive the project to both the stakeholders and users. Also, to manage both stakeholders and user’s expectation
Developed Application, Automation & Digitalization Transformation Develop application to support business needs and operations (BSS/OSS). And also work with Vendors to achieve Automation & Digitalization transformation on collaboration tools
Deploy and Maintain Enterprise Content Management System (ECM) Manage and maintain the enterprise content via OpenText and SharePoint application.
Involved in organization restructure project
Identify and manage the risks that the restructure will not affect on the business. System, security groups and folder structure. Performed mass migration of infrastructure domains.
Deployment of office 365
Assist in deployment of office 365 to local and APAC region.
Conduct Training for local users and APAC region Conduct Office 365 and Cisco product to affiliate company within APAC Region
Vendor management - Liaise with vendors to establish common grounds on NTTS's stakeholder requirement. Work closely with vendors and to implement project/ maintenance in accordance to schedule.
Designed and implemented a new set of standard operating procedures (SOP) and a checklist to improve the operations, achieving significant improvement in efficiency and mitigated the risks during downtime maintenance.
Involved in the preparation and on-going implementation of Information Security Management System (ISMS) for the attainment of ISO 27001 certification.
Part of a 7-man team that maintains all IT assets (software, hardware) and network under our purview.
Ministry of Defence (Singapore): Admin Supervisor July 2010 – July 2012
Part of a 6-man team that assessed and ranked the officers under our purview.
Responsible in handling and managing all the data of the officers using Microsoft Excel and Access software.
Created a ranking template in MS Excel using Macro and VBA coding.
Generated officer rank report and maintained MS Access database.
Designed and implemented new set of standard operating procedures (SOP) to improve the operations, achieving significant improvement in efficiency and data accuracy Royal Dutch Shell (Retail Singapore): Intern Sep 2009 – Dec 2009
Revamped the sales report system using Microsoft Excel - VBA coding and Macros
Led a group of interns in planning, coordinating and managing several Shell events.
Created Shell montage and art works for events
Education
Queensland University of Technology July 2012 – July 2013 Bachelor of Corporate System Management
Temasek Polytechnic Apr 2007 – Apr 2010
Diploma of Information Technology
Technical and Personal Skills
Good command in English and Mandarin.
Programming language - C#, C# ASP.NET, SQL, VBA, HTML, XML, PHP
Modelling language - BPMN, EPC, Petri net, ERD, UML
Content Server – OpenText, SharePoint
Configuring Enterprise system – SAP (academic)
Equipped with the following software application skill - Microsoft SQL, Oracle 11g,, Visual Studio, Microsoft Office, Adobe Photoshop
Customer Service Veteran – Extremely proficient in serving customers in a professional and friendly manner
Dedicated and Hardworking – Strive to ensure the end product goes beyond internal and external customers’ expectations.
Resourceful Person - Able to overcome all obstacles
Competent Leader - Able to handle managerial duties and responsibilities
People Person – Outgoing and friendly. Ability to make friends easily and go along with everyone in the office.
Team Player – An excellent team player who is always willing to go the extra mile to achieve outstanding team results.
Workshop
IS Consulting workshop - Conducted by Dr Greg Timbrell
Opentext Business Consultant Workshop. (With certification of completion)
PMP Training course – (With certification of completion by BridgingMinds) Referrals
Dennis Quek
Specialities Business Development Manager East
Shell Eastern Trading (Pte) Ltd
Email : adnww3@r.postjobfree.com
Mobile: (65) 9671 3526
Charleston Yong
Learning Advisor
Shell Eastern Petroleum (Pte) Ltd
Email : adnww3@r.postjobfree.com
Mobile: (65) 93859824
Lor Wei Yan Mindy
HD Performance Mgt(EOS)
MINDEF/SAF
Email : adnww3@r.postjobfree.com
adnww3@r.postjobfree.com
Mobile: (65) 98629461
Tricia Lim Wan Ling
Executive Vice President (Corporate Planning Division) NTT Singapore Pte Ltd
Email: adnww3@r.postjobfree.com
DID: +65 6231 4161