SUSAN J BOEHLER

Director of Operations

PROFILE

Strong knowledge of business operations. Superior guest service and consulting skills. Highly effective leadership and communications skills. Results oriented.

CONTACT

PHONE:

262-***-****

EMAIL:

adnwt4@r.postjobfree.com

EDUCATION

St. Thomas University, Minneapolis MN

Mini MBA Program

Franchise Management

Lakeland College, Milwaukee WI

Bachelor’s Degree

Business Administration

Milwaukee Area Technical College

Associates Degree

Supervisory Management

Certified Franchise Executive Program

PROFESSIONAL AFFILIATIONS

Wisconsin Restaurant Association

Milwaukee Chapter

Past President

Women’s Business Network

Women’s Leadership Development

WORK EXPERIENCE

Cave Enterprises (DBA Burger King), Director of Operations

November, 2018 – Present

Directly oversee all aspects of business operations for 7 locations

Ensure top quality guest service experience and quality products

P&L responsibilities. Number 2 in the market for controlling costs.

Panera Bread LLC, Delivery Operations Manager

October 2012 – November, 2018

May, 2016 – November 2018 Delivery Operations Manager

July, 2015 – May, 2016 2.0 Pro Team Lead

October, 2012 – July 2015 Assistant Manager

Received many promotions throughout tenure

Launched and directly oversaw delivery operations for 12 locations

Responsible for hiring and training

Grew company metrics to being top 5 in profitability

Milwaukee Brewing Company, (Dunkin Donuts Franchisee)

April 2011– October 2012 General Manager/Director of Training

Responsible for 5 locations to start with goal of 36

Assisted with all aspects of the start-up of a new and growing franchise

Cousins Submarines, General Manager

March, 2009 - April, 2011

March, 1978 – September, 2008

March, 2009 – April, 2011 General Manager

August, 2006 –September, 2008 Senior Director of Corporate Operations July, 2004 – August, 2006 Director of Corporate Operations

January, 1997 – July, 2004 Franchise Field Consultant

September, 1988 – January, 1997 District Supervisor

September, 1987 – September, 1988 Training Manager

August, 1981 – September, 1988 Head Manager

March, 1978 – August, 1981

Received numerous promotions throughout tenure

Responsible for all aspects of day to day operations for multiple sites

Ensured strategic goals of organization were met.

Great Lakes Coffee Company LLC (Dunkin Donuts Franchisee)

September, 2008 – March, 2009 District Manager

Assisted with the opening of 50 locations in the Milwaukee area

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