Kimberly Elbeid

Memphis, TN adnwql@r.postjobfree.com 901-***-**** www.linkedin.com/in/kimberly-terese-ux

User Experience Expert

Confident, innovative UX Lead with years of work experience and a strong training foundation. Adept at developing intuitive, simple yet memorable user experiences, both independently and in team settings. Excel even under pressure in deadline-driven working environments. Creator of user experiences from conception to implementation. It is now seeking a UX opportunity that will allow for leverage of existing skills while offering prospects for continued career growth.

Core Competencies

User Research Methods & Best Practices, Information Visualization, Intuitive Product Development, Programming Languages: HTML/DHTML & CSS, Adobe Creative Suite CS6 (XD, Photoshop, Illustrator), Dreamweaver OmniGraffle, Affinity Designer, Balsamiq, Sketch 95 – XP, Microsoft Office Suite

Experience

PicMePets.org Founder and UX Lead 2016 – Present

Develop website features from launch; enhance site usability via formal studies

Call on clickable wireframes during usability testing; partner with local shelters to schedule events for content

Collaborate with Developers using Agile methodologies

Engage in informal and formal usability tests on user experience designs

Perform qualitative and quantitative analysis to create user personas and flows

Published “Can Better Photographs Raise Animal Shelter Adoption Rates?” via MakeMemphis.org

Garnered 150 volunteer photographers through Meet-Up Group and via social media; attracted 1K likes on Facebook and an average weekly reach of 13K

Sharp Electronics Lead (UX) User Experience Designer 2018 – 2019

Performed UX research from the ground up, developing a vision and plan to determine direction and make informed decisions

Transformed concepts into user flows, wireframes, mockups and prototypes to promote positive intuitive designs, site interactions, and user experiences; projects included

oDefined and designed a Microwave Drawer App, leading design processes at all stages including research, conceptualization, testing and implementation

oCrafted a Combo Oven GUI for which users were able to expand a customer row to reveal additional data without requiring them to go to the detail page

oDeveloped persistent clear customer navigation for Steam Oven GUI that allowed users to go in between

University of Memphis Phonathon Student Fundraiser 2016

In an ambassador role, maintained clear and consistent communication between the University and its supporters

Became an expert on the University including its organizational structure and annual financial support needs

Reached out daily to prospective donors, maintaining a sound rapport with each individual

Earned excellent feedback via comment cards, demonstrating superb communication skills

Surpassed quarterly goals and earned a semester raise during tenure in this capacity

ITS Service Desk – Technical Assistant 2016

Delivered technical guidance and support to students, faculty and staff relevant to online courses, learning management systems (LMS) and web-based instructional support

Leveraged computer software applications relevant to data management, spreadsheets and word processing

Mastered the use of new computer systems, software and hardware; updated technical skills to adapt to changing technology

Responded to technical assistance requests to resolve access issues and other routine problems related to online courses, video-sharing websites, LMS and other web-based learning platforms

Kimberly Elbeid

Page Two

Student 2012 – 2016

Helped students navigate Adobe Creative Suite, as well as with digital printing in a Photography Lab Assistant role

Guided teens to create, present and showcase art using high-tech digital skills gleaned through projects and workshops at CLOUD901 Teen Technology Lab

Ranked as a Top 10% Course Taker for The Interaction Design Foundation

Honored as a Course Contributor for the Adobe Education Exchange

Makowsky Ringel Greenberg, LLC Leasing Manager 2009 – 2012

Operated according to the property-specific sales and marketing plan

Founded and coached a team of sales and marketing professionals that increased prospect traffic, successfully closed leases and adhered to occupancy goals

Cut down on new hire recruitment by taking on dual operational roles

Decreased marketing spending by setting forth effective social media strategies used to promote property

Controlled costs and enhanced staff performance using highly effective training and development methods

Fogelman Management Group Leasing Consultant 2005 – 2009

Acted according to resident and client needs, surpassing expectations along the way

Worked in a combined sales, customer service and marketing capacity to promote and lease apartment homes

Forged and sustained strong professional relationships with guests and residents

Developed and maintained expertise pertinent to the property, its sister properties and competitors

Offered service conducive to clients’ diverse needs, always troubleshooting with a calm, poised demeanor

Played a key role in updating the resident filing system to maintain consistency and streamline office procedures

Education & Credentials

Bachelor of Liberal Studies, Industrial Organizational Psychology & Business Administration, University of Memphis, 2016

MicroMasters, User Experience (UX} Research and Design, edX, 2017

Professional Education, User Experience and Interaction Design, The Interaction Design Foundation, 2017

Training, Adobe Education Exchange UX to UI, 2016

Training, Interaction Design Foundation, 2016

Microsoft Certified Professional (Windows 2000), 2012

Professional Affiliation, IXDA

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