**** ******* ********* *, ******, ****

Cell: 083*******

Email: adnwpi@r.postjobfree.com

Curriculum Vitae – Zanele M. Nhlabathi

Personal Details

Full name: Zanele Muriel Nhlabathi

Known as: Zanele

ID number: 811**********

Nationality: South African

Gender: Female

Marital status: Single

Home language: IsiZulu and IsiSwati

Other languages: English,Sotho and Xhosa

Dependants: One

Driver’s license: Code 10

Notice period: Available immediately

Education History

Secondary Education

School Attended: Kliptown high school

Highest standard passed: Grade 11

Year: 1999

Subjects: English, IsiZulu, History,

Accounting, Biology, Business Economics.

Tertiary Qualifications

Institution: World Outsource Call centre

Subjects: Typing, Word, Excel, Outlook, Power Point, Telephone etiquette, Accent reduction, Call

Centre training

Institution: Qmetrix

Qualification:

Certificate

Subjects: Dynamic customer service,

Accent management, Voice Clarity

Computer Literacy

Microsoft Office:

• Microsoft Word, Excel, Outlook

and PowerPoint

• Internet

• E-mail,

2026 Dlamini Extension 2, Soweto, 1818

Cell: 083*******

Email: adnwpi@r.postjobfree.com

Career History

Ipsos (Imperial Auto Lead Tracker)

14 May 2010 – 31 July 2020

Call Centre Agent / Data Collector

Duties:

• Capture leads from various campaigns on lead tracker then allocate follow up on these leads

• Cold calling existing customers

• Ensure no leads are lost

• 10-minute turnaround time to connect customer to dealer

• Liase and communicate with dealer and customer

• Conducting surveys and doing follow ups with clients who purchased vehicles from Toyota, Volkswagen, Nissan and General Motors

• Conducting surveys and capturing client’s details and verbatim on customer satisfaction on behalf of Telkom, Standard Bank, ABI and Distell. EOH(UBank

1 June 2008 – 12 November 2009

Inbound Call Centre Agent

Duties:

• Checking the customers enquiry, balance and deposit

• Send statements via email

• FICA and FAIS compliance

• Stopping lost and stolen cards

Reasons for Leaving: Career Growth

Vodacom

2005-2006

Call centre Agent and Assistant Team Leader

Duties:

• Activation of sim card, GPRS, MMS

• Blocking lost or stolen sim cards and cell phones

• Logging faults and escalating to the Help Desk

• Taking minutes, coaching, sending daily, weekly and monthly reports to the manager

• .

Reason for leaving: Contract

BOE Bank

2001-2005

Writer

Duties:

2026 Dlamini Extension 2, Soweto, 1818

Cell: 083*******

Email: adnwpi@r.postjobfree.com

• Loan writer

• insurance

• Marketing

• Making presentation to workers

Reason for leaving: Career Growth

References

Name & Surname Designation Company Contact no.

Kgotso Setho Team Leader Ipsos 081*******

Manager 078*******

Clifford Jurie

Ipsos

Brighton Sibanda Supervisor EOH(UBank) 011-******* Summary

• To be an integral part of a dynamic institution where my enthusiasm and hard work will lead to success not only for me but also for the company I represent.

• Need to be part of a progressive team where creative thinking and collaboration solves problems and contributes to the well-being of the company.

•

Contact this candidate