Logistics officer
Resume:
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BRENDA KANYIRIRE
Nairobi
********@*****.***
Experienced logistics professional bringing over 7 years of coordinating shipments, collaborating with freight carriers, and managing customer needs. Meticulous, resilient, and flexible in handling diverse issues.
Skills
Business planning
Very Good
Import/export requirements knowledge
Very Good
Complaint resolution
Very Good
Shipments Coordinating
Very Good
Account management
Very Good
Work History
2017-01 - Current Commercial Coordinator
Urgent Cargo Handling Limited, Nairobi
Urgent cargo Limited is a mid-sized end to end logistics provider currently having 150 employees serving Kenya, Uganda, Rwanda, Ethiopia, Egypt and Tanzania. http://www.urgentcargo.com/
I Coordinate all commercial activities in the logistics department with a view of ensuring that clients are handled in professional manner and tasks are efficiently and effectively dealt with to help achieve revenue month on month. In a team of 7 reporting to the Commercial /Marketing Manager.
Prepare weekly, monthly and annual reports on sales leads, conversions, margins, budgets and sales forecasting.
Maintain a regular and timely payment schedule for suppliers and agents' invoices and facilitate due payments in relation with the accounts office.
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Source for competitive insurance premium for incoming and outgoing cargo. Ensure the timely electronic requisition and payment of all insurance covers and all insurance documents are correctly filed.
Maintain and update the logistics department customer/agents data base. 2014-03 - 2016-12 Customer Service Officer-Logistics Department Urgent Cargo Handling Limited, Nairobi
Oversaw clearance and delivery of import shipments once they arrive at the airport (NBO and MSA) and seaport (Mombasa and ICDE). Facilitating sea and air exports. In a team of 12 reporting to the operations manager.
Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.
Display accountability for customer satisfaction by owning and managing customer facing activities Track delivery progress of shipments.
Seek for customers' feedback about service delivery and fully responsible for customer satisfaction.
Facilitate the customers' needs timely and resolve issues effective by engaging relevant internal stakeholders.
Address root causes and seek continuous improvements – constantly looking for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
Maintaining records through Efreight Suite of all transactions and interactions made with customers.
2013-01 - 2014-02 Human Resource Assistant
Urgent Cargo Handling Limited, Nairobi
In a team of 4 reporting to the Human Resource and Administration Manager, we were responsible for handling human resource issues for 290 employees.
Employee resourcing- Liaising with advertisers, shortlisting and scheduling interviews for all job candidates.
Employee induction- familiarizes the new employees with their new surroundings and company rules and regulations.
Preparation of official documents such as job offer letters to successful candidates, employment contracts, job description and ensuring all relevant documentation have been presented, including Personal Identification Numbers, National Identification, NSSF and NHIF cards.
Personnel record administration- Continuous updating the human resources data base and ensuring that all information is accurately recorded.
Facilitate resolution of disputes (discipline and Conflict Management) to both internal and external stake holders.
Coordinate and organize Corporate Social Responsibilities along with other internal and external HR events.
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Managing statutory deductions (NSSF, NHIF, NITA, HELB and loans), ensuring payroll details from HR are communicated to finance department.
Oversee employee safety, welfare, wellness, together with health and workplace hazardous material management.
Identification and analyses of staff training.
Booking travel, accommodation and processing visas for visiting staff.
Administer Occupational health, staff safety and wellness program. 2011-08 - 2013-02 Adminstration Assistant
Talinda East Africa Limited, Nairobi
Recorded expenses and maintained accounting records.
Maintained staff directory and company policy handbook for human resources department.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Ensured staff records and documentation was up to date and filed properly.
Oversaw the maintenance of the office by ensuring cleanliness and ordering supplies
Education
2009-08 - 2012-11 Bachelor of Arts: Sociology, Public Administration And Psychology
The University of Nairobi - Nairobi
2014-01 - 2014-11 Higher Diploma in Human Resource Management College of Human Resource Management - Nairobi
2021-01 - 2021-07 Certificate in Business Management Kenya Institute of Management - Nairobi
2003-02 - 2006-11 High School Diploma
Chogoria Girls High School - Chogoria
Accomplishments
Voted best performing team member in the commercial and customer service department in the year 2020.
Grew the diplomatic overseas agents by 45%
Won tender for provision of logistics services for moving 17,000 seedlings to Togo by Kenya Forestry Research Institute and generated margin of USD 20,000.
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Won tender for provision clearing and forwarding of 300 containers between 2021 and 2022.
referees
1. Eunice Thirikwa-Wafula
Chief Executive Officer,
Talinda East Africa Limited
Tel: 073*******
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2. Mercy Njoroge
Human Resources Manager
Urgent Cargo Handling Limited
Tel: 070*******
Contact this candidate