Control Room Switchboard Operator

Curriculum Vitae

Of

Jabulani Johnmael Mkansi

PERSONAL DETAILS

Surname Mkansi

First Names Jabulani Johnmael

ID Number 760-***-**** 085

Gender Male

Marital Status Married

Dependent Three(3)

Communication Languages English and most of African

Nationality South African Citizen

Residential Address 4358 Guatemala street

Cosmo city Ext No: 4

Randburg 2188

Contact Number 067-***-****

Email Address ******@*******.**.**

Health Good

Criminal Record None

Interest Watching Movies, Playing Music

Soccer and Boxing

Educational Profile

Last School Attendant Nghonyama High School

Highest standard Passed Grade 12

Subjects Passed English, Mathematics, Physical science,

Biology, Geography and Xitsonga

Year 1998

Tertiary Qualification

Institution Course

Moshate Training College Security Officer Grade A

Year 1999

Arise Business College Diploma in Office Computing

MS 97/2000, Windows 95/98/2000

Subjects MS Word, Typing Skills

MS Excel E-Mail, Internet

MS Power Point

MS Access

Year 2006

Fidelity Training College *National Certificate (NQF 3) Security*

Year 2007

Service Excellence

Switchboard Operator,

Telephone Tequenics

Intro to MS Office

Pc Operation

Year 2001

Intec College Certificate in Home Appliance repairs

Subjects AC and DC Power test

Power Tools Assembling and Fixing

Circuit Diagram reading etc

Year 2007

Damelin A+ (Pc Technology)

Software and Hardware troubleshooting

Assembling

Hardware and Software Configuration etc

2008

N+ (Networking) LAN, WAN Configuration

Network Security, NAS,Firewall

Network protocols etc

Year 2009

Haslac College SHEMTRAC –Safety Health and Environmental Management

Subjects Sections of The OHS Act

Regulations of the OHS Act

Health and Hygiene Management

Hazard Identification and Risk Assessment

Workplace Management

Overview of the COID Act

Environmental Management

Emergency Preparedness

Incident Investigation

She Business Administration

Year 2010

Unisa First Aid certificate Level One

Year 2003

Driver Licence Code 10 with PDP

Defensive driving certificate

Year 2004

Employment History

Company Avon Cosmetic

Position Sales Rep

Duties Door to door Sales

Telesales, Quotation

Invoicing

Year 1999-2005

Reason for Leaving Want to Focus to a single job

Company Super Cops Civil Protection

Position Patrolling and Guarding

Year 1999

Reason for Leaving Company Bought by / Join Fidelity security Services

Company Fidelity Security Services

Position Security Supervisor

Duties To ensure that all CCTV camera are in good working order prior to commence of the shift and communicate the status of thee cameras to security risk officer on daily basis. Familiarize themselves with all events scheduled in the center on daily basis, Monitor activities of all personnel within the building. Communicate any non- complaint activities to the security risk officer. Compile the comprehensive report on all non-complaint and action taken

Operate and monitor all system within the CCTV control room. To maintain the CCTV control room according to the security standard and ensure that all equipment is properly maintained all the time.To obtain and keep orderly fashion all evidential records.To compile incident report in clear and legible manner, Identify any suspicious activities or behavior, body language and specific stress behavior. Identify and observe specific stage of a potential. Monitor and focus on high risk area during event for any suspicious behavior patterns. Dispatching reaction officer and monitoring all reaction vehicle using tracker system and Tom-tom

Additional Responsibility SHE Representation,To monitor workplace activities to ensure that workers comply with company policies and Government safety regulation, typically have responsibilities pertaining to policy development, safety inspection, safety training and compliance with federal Occupational safety and Health Administration commonly known as OSHA, Developing and implementing safety policies to help the employer to reduce accident related to cost and prevent losses due to decline productivities, Checking Housekeeping, Health and Hygiene

Year 2000 -2011

Reference

Name Paul Mageza

Company Fidelity Security Services (Supervisor)

Telephone 011-***-**** / 073-***-****

Name Herman Geldenhuys

Company Fidelity Security Services (Manager)

Telephone 011-***-**** / 084-***-****

MY SKILLS AND COMPETENCIES

My Behavioral. Integrity, Honest, Trustworthiness’, professionalism, performance driven and disciplined, able to work under pressure and with deadline, ability to interact at a senior level.

Leadership: team player, motivation teams, Coaching, mentoring, developing experienced to think on the feet and make quality decisions and accountable for decision made, able to apply good knowledge of governance, security legislation,protocols and situation monitoring.

Knowledge: Relevant legislation, able to apply theoretical and business knowledge on the job.

Skills: Report writing skills, Communication and interpersonal skills, Ability to work under immense pressure in the dynamic and fast paced environment of investigation, ability to work as a team or as an individual as and when required, analyzing and interpreting data.

Attributes : Physical ability- fitness to perform operational duties, able to perform stressful and dangerous situation, No criminal records.

Assessment: decision making versus implementation, communication, investigative mindset, general and specialist knowledge of investigation, collation of evidence, conduct investigation prepare investigation report with findings and appropriate recommendation, provide post investigation support to the business, provide advisory and consultative role.

Jabulani Johnmael Mkansi resumes.

I jabulani Johnmael Mkansi cell: 067-***-**** e-mail address, trinos @webmail.co.za

Educational information, I have matric (grade 12) diploma in office computing, A+ and N+ computer technology, service excellence certificate, Home appliance repair certificate, SHEMTRAC certificate, PSIRA security Grade A, First Aid level one certificate, driving license code 10 with public driving permit AND defensive driving certificate, firearm training certificate, hand gun, Shot gun and Rifle.

Work Experience,

Sales representation, having good customer’s approaching, representable to customer, good communication skill and well company presenting to customers.

Safety and Security, I have good assets protection, access controller good approach and communication skill to all visitors, following all company procedures, able to perform all control room operation job, which includes the following; using electronic Occurrences book, compile incident reports with follow up and feedback to management, checking cameras, saving and playing video footages, good listening skill and good approach to all complains, good communication skills, follow up calls and giving feedback if necessary dispatching reaction officers and monitoring all vehicle location, checking all guards alertness by use of two way radio,

Supervising and Staff managing. Doing all staff schedule to make sure that site is always covered as per client desire, making sure that all staff are fit for duty before starting their shift with full uniform and name tags, make sure that all staff have suitable equipment for their duty and sign for it to control them, ensure that all officers know their duty as per site job description, giving trainings to staff to keep them alert and mind refreshment to promote good service excellence to the client, promoting unity amongst the staff for good team work, attending complain and resolving all problem with professional manner

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