JACQUELINE BROWN

**** *** **** **** **********, Kentucky, 40218 502-***-**** adnwff@r.postjobfree.com

WORK EXPERIENCE

ROBLEY REX VA HOSPITAL, 800 ZORN AVENUE, LOUISVILLE KENTUCKY 40206

Lead Health Technician (Screener) September 15th, 2021 to present

Provides clinical and administrative support in a wide variety of patient care and related activities.

Posse the personal qualities, desire and attitude necessary to adapt to rapidly changing demands on time and workload.

Perform specific tasks/tests/ procedures to meet patient healthcare needs.

Provide administrative and clinical support for the delivery of acute and nonacute direct patient care on multiple inpatient medical wards.

Set-up and use electronic thermometers.

Recognizes and reports abnormal values to the physician and/or the nurse on duty.

Moves lifts, transfers and transports patient as necessary using proper equipment.

Work nights, weekends and holidays

Medical Support Assistant, September 15, 2019 to September 15, 2020

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Assignments at this level include, but are not limited to scheduling, canceling, re-scheduling patient's appointments and/or consults.

entering no-show information.

monitoring the electronic wait list.

preparing for clinic visits.

monitoring both inpatient and outpatient appointments for areas of responsibility.

ensuring encounters are completed to obtain appropriate workload credit.

verifying and updating demographics and insurance information.

processing all emergency and non-emergency transfers to other VA facilities or private hospitals.

performing basic eligibility, co-pays and preauthorization requirements for specific coverage

Answering phone and taking care of the patient needs.

Must utilize the recall reminder clinic for future and delinquent appointments.

Give out medication reconciliation lists to patients at check in.

Handle non-VA records and medications.

Entering refill request in CPRS and alerting the correct provider for refills and making sure requests for medications to be sent with active refills are requested through the pharmacy for mail.

Handling incoming and outgoing mail.

Complies with the mandatory training requirements for the outpatient scheduling process.

Trained and aided with admissions/emergency department eligibility, benefits and scheduling admissions.

Volunteered and detailed for covid-19 screener in emergency department.

Received 3 SPOT AWARD for excellent patient care. Received 2 covid-19 bonuses.

HUMANA CORPORATE OFFICE, 525 WEST MAIN STREET, KENTUCKY

Corporate switch board operator, May 1984

Keep records of calls placed and charges incurred.

Record messages, suggesting rewording for clarity or conciseness.

Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.

Inspect equipment on a regular basis in operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

Monitor alarm systems to ensure that secure conditions are maintained.

order to ensure proper functioning.

Humana receiving Clerk,

Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.

Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.

Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.

Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.

Requisition and store shipping materials and supplies to maintain inventory of stock.

Contact carrier representatives to decide or to issue instructions for shipping and delivery of materials.

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

Page individuals to inform them of telephone calls, using paging or interoffice communication equipment, monitor alarm systems to ensure that secure conditions are maintained.

Humana computer room

Worked in a maximum-security department responsible for running one of the first labor printers to come into the United States. I was responsible for processing patient detail information. As well private documentation between facilities. We also printed all payroll checks for the entire Humana corporate throughout the United States.

Monitor the system for equipment failure or errors in performance.

Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.

Record information such as computer operating time, problems that occurred, and actions taken.

BETTER QUALITY HOFFMAN, 210. COURT AVENUE JEFFERSONVILLE, IN

Office manager, Aug 1984 – Jun 1986

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Compare previously prepared bank statements with canceled checks and reconcile discrepancies.

LOWE'S, LOUISVILLE, KENTUCKY

customer service associate

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Greet customers and ascertain what each customer wants or needs.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases and receive and process cash or credit payment.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Demonstrate use or operation of merchandise.

Watch for and recognize security risks and theft and know how to prevent or handle these situations.

Inventory stock and requisition new stock.

Exchange merchandise for customers and accept returns.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Rent merchandise to customers.

facility service associate

Monitor the facility to ensure that it remains safe, secure, and well-maintained.

Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.

Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

Dispose of, or oversee the disposal of, surplus or unclaimed property.

Inspect buildings to locate hazardous conditions and fire code violations such as accumulations of combustible material, electrical wiring problems, and inadequate or non-functional fire exits.

Write detailed reports of fire inspections performed, fire code violations observed, and corrective recommendations offered.

Conduct inspections and acceptance testing of newly installed fire protection systems.

Arrange for the replacement of defective fire-fighting equipment and for repair of fire alarm and sprinkler systems, making minor repairs such as servicing fire extinguishers when feasible.

Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate.

Inspect drives, motors, and belts, check fluid levels, replace filters, or perform other maintenance actions, following checklists.

Record type and cost of maintenance or repair work.

Order parts, supplies, and equipment from catalogs and suppliers, or obtain them from storerooms.

Perform general cleaning of buildings or properties.

Press buttons to activate cleaning equipment or machines.

Turn valves or handles on equipment to regulate pressure or flow of water, air, steam, or abrasives from sprayer nozzles.

Pre-soak or rinse machine parts, equipment, or vehicles by immersing objects in cleaning solutions or water, manually or using hoists.

Disassemble and reassemble machines or equipment or remove and reattach vehicle parts or trim, using hand tools.

Maintain inventories of supplies.

Connect hoses or lines to pumps or other equipment.

Outside season associate

Identify plants as well as problems such as diseases, weeds, and insect pests.

Provide information to customers on the care of trees, shrubs, flowers, plants, and lawns.

Tie and bunch flowers, plants, shrubs, and trees; wrap their roots; and pack them into boxes to fill orders.

VOLUNTERS OF AMERICA

Participates in the service, training, consultation, and other professional activities by the community and organizations.

Serves as a recovery agent by providing and advocating for effective wellness and holistic recovery-based services that aid the participant in daily living;

Assists participates to articulate personal recovery goals through the use of individual or group meetings;

Observes behaviors that might indicate difficulty adapting or responding to treatment (e.g., missed assessment appointments, failure to attend or maintain abstinence, risk to self or others, disruptive behavior), completes appropriate documentation, and reports concerns to the treatment team in a timely manner;

Uses ongoing individual and group meetings to teach participates how to identify and combat negative self-talk and overcome fears by providing a forum that allows participates to share their experiences;

As necessary, handles crisis interventions for participants and others to addresses other emergent situations without the benefit of specific instructions

Maintains a working knowledge of current trends and developments in holistic approaches in wellness and recovery by reading books, journals, and other relevant material:

EDUCATION

INDIANA UNIVERSITY SOUTHEAST, NEW ALBANY, INDIANA

Completed coursework, Jun 1998

ADDITIONAL SKILLS

In the last 48 years I have developed critical care service skills. I have worked diligently to provide each situation, no matter what the issue may been with professionalism, as well as understanding attitude to allow me to ensure the best outcome possible.

REFRENCES

adnwff@r.postjobfree.com

Tracy,adnwff@r.postjobfree.com

adnwff@r.postjobfree.com

adnwff@r.postjobfree.com

Contact this candidate