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LUCY NGOKONYO

Tel: +254-***-***-***

Email: adnwfe@r.postjobfree.com adnwfe@r.postjobfree.com

CAREER PROFILE SUMMARY

An experienced and successful business leader with 15+year’s extensive experience in Supply chain, Warehousing and Contract Logistics, Inventory Management, Operations, Quality Control, Customer Service, Transport and Distribution co-ordination. My expertise lies in successfully overseeing WHS Operations, Clients Management and Growth,Materials management, shipping, receiving, and logistical coordination while collaborating with multicultural, diverse staff to maximize productivity, efficiency, and overall performance. Through my experience, I have become adept in ensuring adherence to organizational goals and requirements while facilitating streamlined warehousing operations EDUCATION

Diploma in Information Technology – Kenya School of Professional Studies, 2005

Diploma in Purchasing & Supply Chain Management - Kenya Institute of Professional Studies, 2014

Certificate in Computer Studies-Kenya Polytechnic University,2001 SKILLS AND COMPETENCIES

A track record in establishing Warehouse Standard Operating Procedures(SOP’s), Sourcing and negotiating of affordable Warehouse Leases and Contracts

Expert in Contributing vital support and leadership in supply chain and logistics management while identifying and pursuing strategic opportunities to improve materials, internal processes, logistics, and overall performance

Proven experience in supervising logistics cooperation, transportation, warehousing, inventory and ability to improve processes and policies in support of organizational goals

A very strong background in handling complex warehousing and logistics projects by ensuring maximizing of profit margins for the company.

Experienced in clearing of shipments through sea, freight and local transport shipments and also dealing with customs clearance to facilitate service delivery

Over 15 year’s extensive experience with ERP systems. Example, Oracle, SAP, Exceed, Navision and Sage

Expertise in managing service delivery, driving service excellence and experience, operational effectiveness and customer retention

WORK HISTORY

Business Unit Manager-Warehousing and Supply Chain EA Regional Logistics Centre Ltd; 2018 – date

Responsible for Warehousing and Supply Chain Strategy and Development, Financial Budget and Control, People Management and Customer relationship management to ensure Warehousing & Logistics Business Unit achieve its Revenue Objective and remains Profitable to the Organization/In-Charge of Warehousing & Logistics Sales Management to Ensure Warehousing Business Line meets its Revenue Objective through Managing Sales and Whs Operations. Duties and Responsibilities –Operations & Distribution

Contributing to the creation and implementation of best practice warehouse vision, strategy, policies, processes and procedures to aid and improve operational performance

Preparing the annual Warehousing budget and forecasts and all Capital Expenditure proposals as well as ensuring compliance with legal standards

Ensure that working environment adheres to OSHA guidelines.

Driving a zero-tolerance mindset for deviation from the use of quality processes to ensure customer deliverables are met fully

Developing and implementing standard operational standards by advocating best practices in industry 2

Prepare the annual Warehousing budget and forecasts and all Capital Expenditure proposals as well as ensuring compliance with legal standards

Developing and maintaining metrics/KPIs, reports, process documentation, customer service logs and training and safety records

Creating policies and procedures for warehouse activities and ensure all systems meet the standards for accreditation in line with the quality systems

Establishing, monitoring and maintaining high standards of security in the warehouse by setting security procedures

Coaching, training and developing warehousing staff to optimal performance in alignment to company goals

Ensuring fleet availability to meet all requests by scheduling, forecasting and surveying current user trends

Training staff to comply to health, safety and environmental regulations and work safely to protect themselves and others in the warehouse environment

Setting department objectives/KPIs and review and assess on-going Performance of direct report

Working as part of the Management team to share ideas and improve

Operation, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimize results and improve quality of delivery, in line with quality standards requirements and customer deliverables

Sales Responsibilities

Achieving growth by working closely with Sales team to assist in Customers negotiations and close sales

Engaging customers and Stakeholders more deeply to understand the business product offering and value proposition

Proactively pursue new businesses and Maintaining of existing customers through recommending improved business processes and Enlightening the sales team on the Field dynamics to Improve the commercial WHS process

Solving problems for clients by developing innovative and tailored business solutions

Being a Brand Ambassador for Warehousing Product and ensuring s Company’s Policies and Procedures are followed and respected at all times

Growing the Warehouse & Logistics Foot-Print for the Business Unit through coming up with ideas and recommending new strategies to Management for Implementation so as to Maximize on Business Unit Revenue Margins

Warehouse and Distribution Manager-Supply Chain Operations EA-PROJECT CONTRACT Bridge International Academies, 2016-2017

Overall responsibility was to maintain receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures in Bridge International East Africa Warehouses in Uganda and Kenya

Duties and Responsibilities

Ensured accurate and complete accounting, reporting and internal control systems are adhered to and that all relevant records on WHS expenditures are properly maintained for Finance records and audits

Set up Health and Safety rules & regulations in the WHS and ensuring they are maintained by all warehouse employees working within the warehouse premises

Ensured that quantity and timing of deliveries are up to date schedules to track lead times throughout the Warehouse process

Supervised daily warehouse operations including coordination of work between internal and external personnel such as proper inventory control, proper releasing of cargoes to other agents and timely submission of documents to billing department

Receipted and inspected of all arriving inventory by ensuring that they meet the specifications hence preparation of Goods Received Notes

In-charge of Distribution of all materials in the warehouse both and International through coordinating timely on time in full distribution across Kenya, Liberia, Nigeria, India and Uganda ensuring a smooth logistics flow

Ensured both local and International shipping & packaging standards is met by Warehouse and Logistics team and resolving of any Logistical complaints upon shipments arrivals in the destined countries. 3

Conducted Warehouse staff appraisals and recommending actions and reviews to the Supply Chain Director based on individual productivity against the set targets

Ensured Warehouse Inventory accuracy is always at 100%

Liaised with Fargo management and International couriers in distributing of local and international consignments from the warehouse to the academies in Kenya and outside the country Warehouse Manager and Head of Inventory-Supply Chain Operations Agility Global Logistics Limited 2014-Sep2016 -Consultancy Basis I was in charge of Warehouse Operations and Inventory Control by ensuring all laid Warehousing and Inventory processes are followed to maximize on profits, client’s satisfaction and growth Duties and Responsibilities

Successfully Managed all receiving and supply chain activities in the Warehouse for all Agility’s customers countrywide and also dealing with supply of export consignments from the Warehouse

Achieved an accurate and complete accounting, reporting and internal control systems are adhered to and that all relevant records on WHS expenditures are properly maintained for Finance records and audits

Oversaw and supervised daily warehouse operations including coordination of work between internal and external personnel such as proper inventory control, proper releasing of cargoes to other agents and timely submission of documents to billing department)

Ensured that Warehouse Inventory accuracy is always at 100%

Liaised with Fargo management and International couriers in distributing of local and international consignments from the warehouse to the academies in Kenya and outside the country

Producing regular stocks reports and cycle count stocks positions;

Assisted the ERP Project team in Kuwait Corporate office in coming up with Agility inventory catalog;

Supported all Agility Operations, Transport and Customer service departments and other functions in their inventory/warehouse needs.

Conducted staff appraisals and recommending actions and reviews to the Head of Warehousing based on individual productivity against the set targets in Warehouse, Logistics and Procurement departments within Supply Chain.

Head of Inventory

In this, I was responsible for Planning, Overseeing and supervising all activities related to inventory control within a warehouse environment with an objective of ensuring that all materials are properly stored and that accurate and appropriate levels of inventory are maintained in order to meet customer demand. Duties and Responsibilities

Adhered to SOP-inbound and outbound cargo & any deviation on processes to be immediately flagged off to Warehouse manager and Head of Warehousing

Ensured adherence to Safety health & environment. Conducts safety inspection of warehouse. Ensures adherence to MSDS

Developed key performance indicators to measure the effectiveness of inventory management operations

Ensured that goods inward / stock control department is well organized and controlled to sufficiently support the goals of the business

Achieved a minimum of 98% inventory record accuracy

Ensured incoming and outgoing product is receipted and managed appropriately per company procedure and WMS updated within 24 hours

Prepared inventory reports (quantity, type and value of materials, and equipment, stock on hand, warehouse space utilization, offloading and loading metrics, stock accuracy etc.) and give recommendations Other Role Held:

Head of Quality & Procedures-Warehouse Distribution Centre & Ministores at ACCELER GLOBAL LOGISTICS

–from September 2012 –Dec 2013-SAFARICOM CONTRACT

Productivity Coordinator-Warehouse & Distribution at DHL SUPPLY CHAIN LTD from AUG 2011 to August 4

2012-SAFARICOM CONTRACT

Billing, Invoicing & Manifesting Coordinator – Warehouse Operations and Distribution at DHL EXPRESS LOGISTICS from Nov 2009-July 2011 SAFARICOM CONTRACT

Logistics Agent/Clerical/Cycle Count Clerk/Kitting Team Leader at DHL EXPRESS LOGISTICS from Jan 2006- Oct 2009-SAFARICONM CONTRACT

Achievements

Growing the Warehousing business unit by establishment of a warehousing and distribution services from scratch and spearheading growth of the profit margins from 0% to 80% growth

Initiated and Championed Automated Quality Control Process in picking department in Acceler Global Logistics which reduced Scratch Cards wrong serial picking and quantities to nil achieving a 100% Inventory and Quality accuracy on orders dispatched to all Safaricom Customers Countrywide.

Awarded as the DHL Kenya Logistic Agent of the Year- 2006 An Award which was recommended by the management as a result of dedication to meet Logistics, Supply chain and Warehousing SLAs between DHL and Clients and Internal departmental KPIs

REFEREES

Mr. Raphael Muriuki

Finance Manager

DHL Worldwide Express

Tel: +254-***-***-***

adnwfe@r.postjobfree.com

Mr. Clifford Agumbi

Head of Warehousing

Acceler Global Logistics

Tel: +254-***-***-***

adnwfe@r.postjobfree.com

Ms. Elizabeth Muguchu

Human Resource Manager

Agility Global Logistic

Tel: +254-****-*** 421

adnwfe@r.postjobfree.com

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