Dana A. Campbell

**** ******* *** ***, ***** Las Vegas, NV 89032 ● 310-***-**** ●adnwdc@r.postjobfree.com

Professional Profile

Objective: To share my love of learning with my students. To create

Core Skills and Expertise:

● Patient ● Excellent Verbal and Written Communication Skills

● Engaging ● Keyboarding

● Editing ● Redirection

Certificate: Substitute Teacher, NV License #214278

Education

MA in Special Education, Western Governors University, Online. 2021-Present

● Started program in June 2021. Accelerated Pace.

BA in Literature, University of California at Santa Cruz, Santa Cruz, CA, 2006-2010

Concentration in Creative Writing—Poetry. Intensive program with Latin as the qualifying language.Published in multiple in Literary Journals during my time at UCSC. Edited and produced Pulp, a literary journal designed by the advanced creative writing students in poetry. Wrote, edited, designed and manufactured my own full-length collection of poetry entitled Braver by Sunlight. Achieved highest honors in the major as well as college honors. Graduated with a 3.9 GPA

AA in English, El Camino College, Torrance, CA, 1996-2006

Received a scholarship for creative writing. Published in Myriad, the school's literary journal. Worked for 2 years as an editor for Myriad. Duties included: advertising, reading and rating submissions, editing selected submissions, designing and producing the journal, distributing the journal, hosting a reading. Completed a tutor training course

AMBASSADOR, Ultimate Staffing, Las Vegas, NV

May 2021-Present

Answered in-bound calls for law company in a friendly, professional matter. Made outbound calls to schedule appointments. Provided troubleshooting for accounts. Provided education on how to navigate account. Notated accounts. Answered billing questions. Reset passwords. Provided team support and assisted coworkers. Processed payments. Data Entry. Updated medical records.

PREMIER SUPPORT SPECIALIST, Asurion Insurance Services Inc., Las Vegas, NV

Aug 2016-April 2021

Answered in-bound calls for cell phone company in a friendly, professional matter. Provided in-depth, comprehensive troubleshooting for cellular devices. Provided education on how to use cellular devices. Notated accounts. Answered billing questions. Upsold home warranty product. Provided team support and assisted coworkers. Approved transfers. Created comprehensive document to assist in assessing damage to cellular devices. Assessed damage to cellular devices. Issued warranty replacements.

CUSTOMER SERVICE and SALES REPRESENTATIVE, Sykes Enterprises, Eugene, OR & Las Vegas, NV Aug. 2014-July 2016

Answered in-bound calls for cell phone company in a friendly, professional matter. Took payments and provided bill review. Processed payments. Notated accounts. Upsold products including upgrades, additional lines, and home services. Number one seller on team December 2014. Provided basic troubleshooting for cellular devices.

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