Erica Guillory

*** ******* ****** 318-***-****

Shreveport, La. 71106 adnwcv@r.postjobfree.com

ESL TEACHER WITH ONE YEAR EXPERINCE

PROFESSIONAL EXPERIENCE

ESL Teacher 2019-present

English First Kids Online

Provide online English as a second language instruction

Teach grammar, vocabulary, conversation and phonics

Provide written and verbal communication skills

120 hour TESOL certified

Human Resources/ Customer Service 2013-2020

Orleans Pralines- Shreveport, La

Conduct new hire orientation

Maintain employee files

Verify employee attendance and pay post to ADP

Maintain I9’s

Post open positions and assist with application process

Write and edit employee handbook

Write contracts

Customer Service

Human Resources Coordinator/Benefits Representative 2009-2013

Teleperformance ASD- Shreveport, La

Enroll employees into company sponsored health, vision, dental, life insurance plans

Enroll employees into company sponsored 401k program

Completed monthly insurance bill reconciliation and notified accounting of discrepancies

Completed monthly COBRA bill reconciliation and notified accounting of discrepancies

Submitted Cobra notifications to our current COBRA vendor

Submitted benefit cancelations to the insurance provider, payroll and the benefits department

Uploaded new hire information into our company’s current electronic employee file

Assist with payroll discrepancies and submitted to payroll

Working with employee relations and employee complaints

Assist recruiting with interviews and hiring employees

Issue Resolve

COMPUTER SKILLS

Database Applications:

Microsoft Power Point

Microsoft Word

Microsoft Excel

EDUCATION

Bachelor of Science in Family Consumer Sciences December 2008

Northwestern State University

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