Dakota Grijalva ***** Palma Drive

Temecula, CA **592

951-***-****

adnwa1@r.postjobfree.com

Age: 24

EXPERIENCE

City of San Marcos - IT Help Desk

April 2018 - May 2020

I had been working with the City for over 2 years, and I have learned a lot about working for IT in a professional environment, as well as working with customers of various skill levels. I have had hands on with many di erent programs such as Lucity and Trakit as well as working with Outlook email services. I have also worked through a help desk portal and have been trained how to properly handle help desk tickets through an online system.

Claim Jumper — Server

December 2016 - January 2018

I was a respected member of the team and had received employee of the month twice and I have developed an ability to be professional in a social environment while still having an attitude that is desired as a co worker. Previous Pool service jobs

Worked as a pool cleaner independently for a couple of years during college, Learned to operate independently and able to carry out tasks diligently without supervision.

SKILLS

Skilled at interacting with and

talking to customers

Experience in working in high

intensity workplaces, as well

as working independently.

Have been recognized for

superior work ethic in all

previous jobs.

Over 3 years of Help Desk and

IT related experience

Worked with physical

databases and database entry

work.

Skilled with Help Desk ticket

systems, as well as operating

in a professional help desk

environment.

LANGUAGES

English, limited Spanish

EDUCATION

Great Oak High School, Temecula — GED/ High School Diploma

2010 - 2014

Mount San Jacinto Community College, Menifee — Some College

2015 - 2017

Palomar College - Enrolled - Major in Information Systems CERTIFICATIONS

CompTIA A+ Certification 1001

I intend to finish my A+ certification, and I have taken and passed my first test, and am planning on taking the second test, and would like the support of an income from an employer to help me realize this goal so that I can further my skills in my field.

I believe that I am well prepared to enter this position as it is the area I am choosing to major in, as well as having over 2 years of on-the-job experience with the City of San Marcos, combined with classes that are worth a year of experience in the relevant field. I have been well trained by experienced IT professionals who have been in the field for more than 20 years. I believe that I am the perfect fit for this job due to my circumstance and experience and I am confident that you will find my experience and understanding of the field to be more than enough for this job. I hope you consider my application and skills.

Contacts/References

John Taitano - Network and Systems Admin for City of San Marcos

(760) 594 - 4702

Mark Anselmo - Anselmo Investment Group

951-***-****

Daniel Deness - IT Helpdesk City of San Marcos

(760) 522 - 8392

Brett Van Wey - Former Fire Chief for City of San Marcos

(760) 594 - 4700

Jim Crosby - Pool Technician and Repair

(951) 775 - 9595

Contact this candidate