Tige Froehlich

Guyton, GA ***** 912-***-**** adnw8w@r.postjobfree.com https://www.linkedin.com/in/tigefroehlich/ MANAGER/DIRECTOR OF MAINTENANCE/DIRECTOR OF OPERATIONS A visionary leader and business strategist with more than 24 years of experience in aviation support, home utility services, field service engineering, supply chain management, aircraft mechanics, domestic/international field experience, military-diplomatic service, customer service & management skills, field services representation, aviation airworthiness, operations, and training across diverse teams and industries. Extremely organized in managing high-profile projects and coordinating complex workflow and logistics. Effectively balances competing priorities in fast-paced, client-facing environments. Maintains a rapid trajectory of growth in positions of increasing leadership and accountability. Proven ability to dig deep and transform big data into actionable recommendations that result in peak performance and substantial revenue growth. CORE COMPETENCIES

Sales Representation & Field Support Aviation Maintenance Strategic Direction Store Operation & Management Operational Focus Quality Assurance Customer Service Team Leadership & Development Supply Chain Management PROFESSIONAL EXPERIENCE

Director of Operations Thompson & Thompson Savannah, GA 2021 to Present Responsible for assuring delivery of highly efficient field services while meeting or exceeding all company and industry standards for technical work and customer satisfaction. Holds P&L responsibility for field services and worked with other Directors and Managers to develop processes, procedures and systems to achieve ever-improving high quality service delivery. This included service delivery by company technicians and all subcontractors and vendors. Senior Field Service Engineer Honeywell Savannah, GA 2018 to 2020 Ensured that all aviation standards were met during production, completion, and service for all organizational products.

Performed service activities according to company policies and safety standards.

Developed documentation for service-related issues and resolutions.

Managed all administrative operations, including preparation of quotations, purchase orders, and time/expense sheets.

Educated customer representative about the product usage and maintenance.

Informed management of product service issues as observed through interaction with clients.

Remained updated on industry standards and technical service knowledge. Select Accomplishments

Investigated and diagnosed product service issues.

Identified issues and recorded solutions for reference purposes; coordinated with various teams to fix product issues. Store Owner & Operator G&I Aviation Support, LLC Savannah, GA 03/2017 to 12/2017 Supported aircraft on ground (AOG) Regulation, Part 91/135 throughout the Southeast region, including Phenoms, Bombardier, Gulfstream, and Cessna.

Developed a success plan to meet and exceed sales targets for multiple quota-bearing retail sales forces.

Managed the store’s inventory levels to ensure meeting of customer needs and expectations.

Controlled inventory losses through proper controls and notations.

Ensured the timely opening and closing of the store as per company policy.

Handled local human resources (HR) issues aligned with corporate guidelines and processes. Select Accomplishments

Led multiple retail sales representatives in a fast-paced retail environment; promoted a viable, team-oriented working environment through effective communication and maintained a winning team of consistent overachievers. Senior Entry into Service/Field Service Gulfstream Aerospace Savannah, GA 2005 to 2017 Directed the departmental needs for upper management. Evaluated procedures to lower budget operating costs. Tige Froehlich Page 2

912-***-**** adnw8w@r.postjobfree.com

Oversaw all entry-level representatives and worked issues directly with senior management.

Evaluated sales team performance and scheduled training sessions as required.

Liaised with clients and answered all questions and complaints efficiently and professionally.

Supervised the staff to ensure the performance of tasks to the prescribed standards.

Ensured reimbursement of staff members for work-related purchases.

Analyzing budgets and sales reports and making recommendations for improvement.

Prepared and submitted sales reports and delivered presentations if required.

Maintained contact with clients to understand and fulfill their needs.

Hosted ongoing training to ensure that employees were familiar with product releases.

Supported a new aircraft operator during completion outfitting, delivery into service, and for several weeks thereafter to ensure safe, full, and proper aircraft operation to the customer's expectations.

Performed test/evaluation flights for all customer aircraft to determine and resolve issues.

Interfaced with Sales and Marketing on showing aircraft to current and future customers.

Communicated directly to the aircraft owners, often during difficult times and under extraordinarily stressful situations, when the aircraft was not operating per specifications.

Issued a detailed and formal Entry Into Service (EIS) report, including details on all issues and discrepancies encountered during the EIS period, specifically, training accomplished, facility overview, a summary of the overall customer experience, and input from the customer.

Select Accomplishments

Recognized by the Leadership Team numerous times for the excellent performance with various difficult customers, employees, and situations.

Took the initiative to get the G650 Entry written and implemented into service checklists.

Frequently selected to carry out special assignments around the world by the Leadership Team.

Attended airshows, meetings, and conferences, to represent the organization for EIS purposes. Outside Operations Department Supervisor Gulfstream Aerospace Savannah, GA 1996 to 2005 Managed numerous teams in the Outside Operations environment of Production/Test. Supervised and held run certification on GIV/GV/G450/G550.

Conferred with officials to develop methods and procedures to increase sales, expand markets, and promote business.

Provided staff with assistance in performing difficult or complicated duties; monitored sales staff performance to ensure that goals were met.

Attended company meetings to exchange product information and coordinate work activities with other departments.

Discussed design and technical features of products and services with technical personnel.

Inventoried stock and reordered supplies when levels dropped below a certain level. Select Accomplishments

Designated as a Flight Engineer by Flight Operations for all production test flights.

Designated as an FAA Senior Airworthiness Inspector with Flight Release Authorization. Worked with the FAA daily to comply with company and FAA regulations.

ADDITIONAL EXPERIENCE

Non-Commissioned Officer/Senior Sergeant - Diplomatic Security U.S. Marine Corps Various Locations EDUCATION, TRAINING, & CERTIFICATIONS

Bachelor of Science in Aviation Management EMBRY-RIDDLE AERONAUTICAL UNIVERSITY Worldwide Tige Froehlich Page 2

912-***-**** adnw8w@r.postjobfree.com

Certifications (A&P) License Lean Six Sigma Green Belt FSI initial/recurrent on GIV GV G550 G450 G650 FSI Cabin Crew Safety Management Windows Microsoft Suite Lotus Notes SAP FSN ASRs AOG Reports MyTime Q-Pulse Sales Force

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