Operational Manager Trainee
Resume:
JUDITH EZEIFEDIBA
Profession: Retail/Customer Service Executive
Location: Portharcourt Road, Owerri; Imo State.
Telephone: 091********, 070********
Email: ******.******@*****.***
PROFESSIONAL PROFILE
Retail/customer service executive specialist with over 3 years of successful experiences in retail and customer support services. Recognized consistently for performance excellence and contributions to success in retail industry. Strengths in team work and CRM backed by training in business development.
CORE SKILLS
Checkout consistency
Relationship development
Promotions and marketing strategies
Telephone etiquette
Customer relationship
Good communication skills
Sales expertise
Complaint resolution
Good listening skills
Retail store support
Retail materials management
POS systems expert
WORK HISTORY
2019/12 – 2020/08 CHECKOUT MANAGER (TRAINEE)
Sundry Markets Limited Aba, Abia
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Person in charge of cashiers and cash points, handling customer complaints and maintaining good customer’s relationship management services.
2017/01 – 2019/09 DIRECT SALES REPRESENTATIVES
Stanbic Ibtc Bank, Aba, Abia
A sales representative of the organization in charge of sales and marketing strategies to bring about growth and improvement both in revenue and liabilities.
2015/12 – 2016/12 NYSC (SUPERVISOR)
City Lodge Hotel, Jos.
Supervised day to day activities of the front office department.
ACHIEVEMENTS
Met customers in homes and businesses to discuss and demonstrate products
Put together sales proposals and contracts
Forecasted sales of 200m and set successful policies to achieve 100% of objective
Managed all fields sales and services promotions for small and medium scale businesses.
Inquired about current service levels and offered upgrades
Achieved aggressive monthly quota of 1m consistently
Acquired 150 new customers, generating 60% of team revenue
Conferred with customers to understand needs and make targeted products and services recommendations.
Forged and nurtured impactful relationship with customers to cultivate loyalty, boosting customer satisfaction ratings 70%
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Managed and motivated sales team to increase revenue in each quarter
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
EDUCATION
2011/10 – 2015/07 B.sc (2nd class lower division)
Public Administration/Political Science
Tansian University Umunya Anambra state
2004/09 – 2010/07 SSCE: WAEC & NECO
Federal government college, Ikot Ekpene, Akwa Ibom State
1996/09 – 2004/07 First School Leaving Certificate: FSLC
Emmanuel International Academy Aba, Abia State
CERTIFICATIONS
2016/02 Certified Membership (Nigeria Institute Of Management
2015/11 – 2016/10 National Youth Service Corps (NYSC)
PERSONAL DETAILS
Date of birth: 27th May, 1993
State of origin: Anambra
Gender: Female
L.G.A Anaocha
Nationality: Nigerian
Languages: Fluent in English and Igbo
INTEREST
Travelling
Communication
Reading
Writing
REFERENCE
SAMUEL IHEDIWA
Relationship Manager
Stanbic IBTC
Aba Market Branch
JOSEPH OCHEJA
Operational Manager
City Lodge Hotel, Jos.
DR. E. ANICHE
H.O.D Public Admin/Pol. Science
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