Customer Service Representative

Lillian Seigrist

*** ***** **, ************, ********, 72076 + 501-***-**** + adnw23@r.postjobfree.com

PROFESSIONAL SUMMARY

Hardworking Customer Service Representative with experience working with customer. And proven

multitasking abilities, committed to maintaining professional relationships with clients to increase

profitability and drive business results. Knowledgeable and dedicated customer service professional

with extensive experience. Solid team player with Outgoing, positive demeanor and prove skills in

establishing rappport with client. Motivated to maintain customer satisfaction and contribute to the

company success. Effective at operating within regulations and department guidelines to manage

telephone calls, emails, letters and in-person requests for assistance.

SKILLS

+ Computer proficient + Training development aptitude

* Stock management * Sales expertise

* Team liaison * Customer service

* Staff education and training + Complaint resolution

+ Process implementation * Money handling abilities

* Strong verbal communication * Good listening skills

* Medical terminology knowledge * Quick learner

+ Professional telephone demeanor + Complaint resolution

* Conflict resolution + Creative problem solving

© Materials preparation + And have register experience.

EDUCATION

High School Diploma

Sylvan Hills High School - Sherwood

WORK HISTORY

Customer Service Representative - July, 2008 to November, 2020

Baptist Health - North Little Rock, Arkansas

« Provided primary customer support to internal and external customers.

* Maintained customer satisfaction with forward-thinking strategies focused on addressing

customer needs and resolving concerns.

+ Responded to customer request for product, services and company information.

+ Answered constant flow of customer calls with minimal wait time.

* Keeping Doctors and family’s update at all times.

Cafe Supervisor - June, 2005 to July, 2008

Baptist Health - North Little Rock, Arkansas

+ Oversaw grill, and cleaned all equipment after every shift.

* Motivated team member to execute exceptional level of service, leading to increase in repeat

customers.

+ Educated employees on menu updates and procedural changes.

+ Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and

maximizing repeat business.

+ Created and deployed successful strategies to boost restaurant performance, streamline food prep

processes and increase efficiency in different areas.

+ Prepared meals from scratch using authentic, popular recipes to generate repeat business.

* Operated register, and counted money at closing.

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