Customer service operation

MOHAMMED YASEEN.H *************@*****.***

Problem Solver,Innovator +91-903*******

OBJECTIVE:

To obtain a position in a dynamic and challenging corporate environment,

Where performance is demanded and rewarded,and where in my abilities can

Contribute to both corporate and personals growth.

WORK EXPERIENCE: Total 7 year.

I was working as a customer support executive at SINDHU CARGO SERVICE LTD.(2013 to 2015)

I was working as a Sr customer representative executive at bird catering loundrey Pvt Ltd (2015 to 2017)

I was working as a Sr customer service operation at Future group Pvt Ltd. ( 2018 Sep to 2020 Dec)

Roles and Responsibilities:

* Customer queries handling by calls

* Handling customer complaints provide appropriate solution & alternative within the time limits

*booking and coordinating with customer

*Handling CRM complaints from customers

* Follow up with delivery team & dispatching the products

* Lead and motivated a team to increase sales and ensure efficiency

* Operations analysis and inventory control

*Manage day to day order processing cycle/ management

* MIS report Vlookup with Pivot table

* Taking care of Delivers

* Order Management

EDUCATION: 2008-2010 ASHCROFT UNIVERSITY

BACHELOR OF BUSSINES ADMINISTRATION (BBA)

SKILLS:

·MS Word,MS Excel,MS Power point,MS Access,Internet.

·Programming Language:C, C++,HTML

·TALLY 9.0

·COMPLETED HR PRACTICAL TRAINING BY MACROSOFTECH LTD COMPANY.

STRENGTHS:

Adaptability and Commitment to Work, self-satisfaction,Hardworking,Effective

Interpersonal & Communication skills.

Ability to deal with peoples diplomatically, willingness to learn & team facilitator.

PERSONAL DETAILS:

NAME MOHAMMED YASEEN.H

Father’s Name D.M Hiddayath

Date of Birth 30.04.1990

Sex Male

Languages Known English,Kannada,Hindi,Telugu& Urdu.

I here by declare that all the information furnished above is correct to the best of my Knowledge.

Place:Chickbalapur

Date:

(YASEEN)

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