SADIE A. GALVEZ

**** ***** ******** **. ** Paso, TX 79936 915-***-**** adnvvq@r.postjobfree.com

Objective [Remote Data Entry Clerk ]

Experience

[Member Service Representative]

[August/2015-present][Teachers FCU][El Paso, TX US]

Take care of all members financial needs

Open accounts (checking, savings) while meeting goal

Cross sell TFCU products such as: credit cards,loans, warranties, insurance, overdraft protection, etc.

Close accounts per members request

Perform teller duties handling a cash drawer

Process transactions on a cash drawer such as deposits, payments, check cashing, money orders, corporate checks, and cash advances.

Audit signature cards for the branch and other departments

Maintenance accounts on any updates entering data on different software programs

Open IRA accounts

Open CDS share certificates

Process loan applications and loan closings

Maintenance loan accounts for skip a payments, extensions, due date changes and collect on any amounts due.

Perform all duties while delivering exceptional customer service and keen attention to detail and organized work station

[Lead Teller]

[Sept/2010-June/2015] [JP Morgan Chase Bank], [El Paso, TX US]

Assist branch manager and or assistant branch manager with all branch operations such as opening/closing duties, training or coaching associates, managing the branch in their absence, fixing employees errors, attending to customers for complains or issues ensuring our customers needs were met

Attending /conducting morning meetings and conference calls

Supervise tellers by ensuring that all transactions follow policies and procedures and providing approved manager overrides

Perform scheduled cash audits on teller cash boxes/main vault\dispensers.

Cashing checks, accepting deposits, loan payments and processing withdrawals

Responsible for all commercial transactions and change orders

Assigned as custodian of Travelers Cheques which includes auditing inventory on a monthly basis

Assigned sole custodian of main vault. maintaining branch cash flow

Help customers with account, credit card, or any banking issues

Prepare and receive vault shipments

Other duties include safe deposit, ATM processing, bonds and foreign currency and night drop, ordering supplies, work orders,

Introduce customers to bank’s products

Refer customers to bankers for opportunities of accounts, loans and all other products

Provide outstanding customer service, in person and by phone

[Currency Teller/Turret]

[Sept/2009-Aug/2010] [Brinks Inc.], [El Paso, TX US]

Process cash and check deposits

Process inbound and outbound bank shipments

Prepare cash orders for commercial bank customers

Prepare ATM replenishments

Process and balance inbound ATM residual cash and all banks inventories

Maintain the safety, security, and control of the building

Monitor CCTV system

Maintain radio communication with all armor trucks

Scan personnel and check bags at the end of a work day

Process coin deposits for bank customers

Enter data and balance coin room

Perform inventories Audit and maintain records of audit reports

Enter data for each trucks route times, customer deposits, and change orders

Check in all customer deposits and change orders brought in from each truck

[Bank Teller]

[Jul/2008-Sept/2009] [JP Morgan Chase Bank], [El Paso, TX US]

Cashing checks, accepting deposits, loan payments and processing withdrawals

Help customers with account, credit card, or any bank issues to meet their needs

Prepare and receive vault shipments

Process business customers transactions

Other duties include safe deposit, ATM processing, bonds and foreign currency and night drop

Introduce customers to banks products

Refer customers to bankers to open accounts, loans and all other products

Provide outstanding customer service, in person

[Cashier/Team member]

[Dec/2007-Nov/2008 ] [Peter Piper Pizza], [El Paso, TX US]

Interact with customers: receiving orders, processing sales and monies, and managing customer issues

Prepare food for customers

Train and motivate team members

Accurately, efficiently and pleasantly handle a wide array of customer transactions over the phone delivering exceptional customer service

Education [UTEP], [El Paso, TX US]

[Aug/2008-Dec/2008]

[Montwood High School], [El Paso, TX US]

[Jul/2004-May/2008]

[High School Diploma]

Banking Course Certificate

Member of the Business Professionals of America

Skills

Fluent in Spanish (Bilingual )

Excellent problem solving skills

Well organized and detail oriented while processing strong computer (softwares) and accurate data entry skills

Excelente And Strong Customer Service skills

Outstanding communication and team work skills

Exceptional leadership skills

Strong work ethic

References

-Dianna Pichardo 915-***-**** Assistant Branch Manager Chase Bank

-Blas Muniz 915-***-**** ext. 222 Branch Manager Brinks Inc.

-Tammy Vasquez 915-***-**** Branch Manager Chase Bank

More References upon request.

Contact this candidate