Resources Administrator Benefits Coordinator
Resume:
ROSALYN SEGAR
York, PA *****
Email Address: *******@***.***
Experience
**/**-******* ****** ********* Hunt Valley, MD
CLIENT MANAGER
* Investigate and resolve problems relating to benefit eligibility, processing, and error reports.
* Responsible for the Client/Relationship/Satisfaction by providing adequate Client Support.
* Lead and create ongoing delivery document for weekly status agendas for client meetings.
* Test Client sites for quality assurance and proper functionality
* Triage Client tickets to resolve issues and escalate as necessary for complete transparency.
* Prepare Client Change Orders to document requirement changes.
* Conduct regression testing to review software enhancements.
* Coach and Mentor other team members to promote realistic and measurable expectations.
* Provide recommendations to improve CBA HR applications and data exchange processes.
* Maintain day-to-day contact with assigned employers or vendors for production related issues.
* Document issues and root-cause analysis to prevent reoccurrence.
* Assist Management and staff in addressing day-today operational issues and recommends areas of improvement.
* Assist Employee Service Center and Client Team representatives with resolution of issues.
* Process service requests that are submitted to the Client Team by assigned client’s carriers.
* Ensures file processing is maintained per client service agreements and timeframes.
* Review and submit routine, moderately complex customer report requests.
* Track and analyze client operational metrics to determine root cause. Develop and execute action plans to
Address problem areas.
Supervise 3 Delivery Specialists.
08/07-02/12 Rutter’s Dairy York, PA
HUMAN RESOURCES GENERALIST
* Conduct Benefit Orientation for New Hires.
* Calculate eligibility for benefits, assemble packets, and process insurance enrollment forms.
* Coordinate Annual Open enrollment.
* Assure that all employee forms are completed correctly to maintain compliance with all personnel and
payroll laws.
* Process Worker’s Compensation and customer accident claims.
* Prepare performance appraisals for farm store team members.
* Administer FMLA, S&A and LOA request.
* Manage Corporate Wear and Store Employee Uniform Program.
* Assist with payroll stuffers and special projects as needed.
4/00 – 01/07 Cleary Gottlieb Steen & Hamilton LLP New York, NY
BENEFITS COORDINATOR
* Administer Health Care/Dependent Care Flexible Spending Account including claim.
processing, input of reimbursement amounts, coordinating with payroll for reimbursement and producing EOB and balance reminders.
* Conduct Benefit Orientation for New Hire Associates.
* Responsible for the administration and coordination of partners, lawyers, associates and administrative
staff benefit plans for New York, Washington and Overseas offices.
* Administer 401K plan including enrollments, loan repayments and payoffs, account verification,
processing withdrawals and arrange for re-amortization of loans due to termination.
* Provide benefit plan information, assistance and resolve problems.
* Act as liaison between insurance company and employees.
* Responsible for COBRA and HIPAA notification.
* Maintain OSHA data.
9/88- 4/00 Time Warner Cable New York, NY
1/97- 4/00
HUMAN RESOURCES ADMINISTRATOR
* Responsible for the administration and coordination of employee benefit plans for NYC offices
* Coordinate Open Enrollment and Health Fairs throughout NYC.
* Conduct quarterly 401K orientation for new enrollments.
* Provide benefit plan information, assistance and resolve problems.
* Act as liaison with our corporate benefits office, insurance companies and employees.
* Responsible for the maintenance of Human Resource’s Benefit Information Systems.
* Disseminate benefit plan information company wide.
* Supervised 4 interns.
1/94 – 12/96
HUMAN RESOURCES COORDINATOR
* Coordinate New Hire paperwork and assist with orientation.
* Responsible for COBRA and HIPAA notification.
* Issue performance reviews and increases for contract employees.
* Administer tuition refund request.
* Accountable for unemployment claims for terminated employees, prepare for hearings.
* Coordinate annual service award program.
* Reconcile monthly HMO bills.
1/92 – 12/93
HUMAN RESOURCES ASSISTANT
* Generate Human Resources reports.
* Administer disability and worker’s compensation.
* Responsible for monthly headcount and quarterly roster reports.
* Accountable for monthly leaves of absence report.
* Staff temporary help for various departments.
1/90-12/91
SECRETARY
* Provide administrative support to the Human Resources Department.
09/88-12/89
ADMINISTRATIVE CLERK
* Maintained personnel files.
* General administrative duties.
Education
Herbert H. Lehman College Bronx, NY
* Bachelor of Arts,
RELEVANT
Proficiency with Microsoft Windows ‘97 (Word, Excel, Access, PowerPoint)
Proficiency with CBA, MSA, Repertoire, ADP Enterprise HRMS, ABRA (Human Resources Information System)
Strong Organizational Skills
Proficiency with Lotus 123
Proficiency with GroupWise, Beyondmail, Lotus Notes, Microsoft Outlook
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