Customer Service Agent

CYNTHIA WRIGHT

South Pasadena, CA ***** 213-***-**** ****************@*****.***

SUMMARY

Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Multitasking Server Shift Leader versed in interacting with customers, taking orders and serving food and drinks. Oversees restaurant operations and maintains productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service.

SKILLS

Guest service

Verbal and written

communication

Point of Sale (POS) system

operations

Service prioritization

Relationship management

EXPERIENCE

12/2002 to 03/2020 Server Shift Leader

Il Capriccio Los Angeles, CA

Managed tables throughout dining room to execute service at highest level.

Created positive guest experience by listening to guest needs and recommending options to meet requests.

Supervised serving staff to drive high level of hospitality and food excellence.

Maintained thorough knowledge of menu to describe dining options. Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to the Owner immediately. 06/1998 to 11/2002 Server

Clearwater Restaurant Pasadena, CA

Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Promoted desserts, appetizers and specialty drinks to optimize sales. Provided exceptional service to high volume of daily customers. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

02/1994 to 01/1999 Server

Ojai Valley Inn & Spa Ojai, CA

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection. Plated food and assessed plate presentation to maintain highest standard of food quality.

Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs. Explained menu options to guests, offered suggestions and took orders for food and beverages.

EDUCATION AND TRAINING

06/1984 High School Diploma

Torrey Pines High School Del Mar, CA

06/2005 Associate of Arts: Film

Los Angeles City College Los Angeles, CA

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