Community Volunteer Administrative Assistant

IDA IORIO-VITULLI

** ***** ****** • Staten Island, New York 10312

718-***-**** • 917-***-**** • E-mail: ************@***.***

PROFILE: A self-motivated, dedicated and resourceful professional offering a strong technical background with diversified experience in the areas of telecommunications, technical support and customer service as well as management, personnel supervision and training • Skilled in troubleshooting and problem resolution • Capable of multi-tasking with accuracy and efficiency under fast-paced, highly demanding conditions • Cultivate and maintain positive and productive relationships with all contacts through solid communication and interpersonal skills • Work well independently as well as part of a team effort • Computer Skills: Proficient in MS-2013 Word, Excel, Outlook and the Internet as wells as various customized systems; knowledge of PowerPoint.

TECHNICAL Lucent: Titan532, Titan5500, Anymedia, Metropolis DMX, OCI fiberreach, DDM-2000 OC3/12,

SKILLS: OC48,SLC-2000, DDM1000; Nortel: OC3, OC12, OC48, Optera Metro DWDM; Cisco: Fibex, ONS-15454; Ciena: Metro DWDM; Fujitsu: FLM-1850, FLM-600, FLM-2400; Adtran: 3000 HDSL2; Telabs: Dexes, DACS2, DACS4; Additional Vendors: Soneplex Qlx, Edgelink100, 828 mux, Fox2wMux, Alcatel; Testing Equipment: Centest 550/650 Netanalyst, Firebird 6000 Tberd 224

PROFESSIONAL AT&T Local Network Services– Piscataway, New Jersey

EXPERIENCE: Global Business Assurance/Operation Manager/Customer Maintenance Technician: 2001 to Present

Selected Achievements:

Promoted to position of increased responsibility based upon exemplary work performance.

Recipient of numerous Letters of Commendation from clients and sales representatives.

Coordinated and planned American Cancer Society “Relay for Life” event, 2006 to 2008.

Selected to train fellow employees in the utilization of various technical equipment.

Chosen to work closely with upper management of numerous AT&T locations to demonstrate daily job duties and responsibilities.

Provides strong expertise in circuit design, test, and turn-up including provisioning activities supporting timely circuit ordering, installation, and completion.

Professional-Circuit Provisioning.

Summary of Responsibilities:

Provide quality technical support and assistance to a diverse clientele including large-scale, reputable corporate clients. Clients include Morgan Stanley, NY Yankees, Citicorp, Merrill Lynch, Fox Five, the Olympics, etc.

Support, monitor, test and troubleshoot E1, analog and digital DS0, DS1, DS3, OC12, OC48 and OC3, OC3-C, Nortel and Opteria, Cisco Circuits.

Work with access providers (LEC and VSG) in the repair of circuits and network elements.

Assist lucent 5ESS and Nortel DMS technicians with troubleshooting, testing and turn-ups.

Collaborate with department heads regarding the rerouting of circuits.

Serve as a liaison between clients and city technicians. Dispatch technicians to various job sites around the country ensuring timely service and adherence to deadlines.

Research and resolve technical issues and discrepancies in a timely and efficient manner. Assess individualized customer needs; provide recommendations and respond to inquiries ensuring optimum levels of customer service.

Maintain, monitor and update daily log entries reflecting opening and closing of job tickets.

Customer Service Technician/Team Leader/Administrative Assistant -6th LevelManagement : 2000 to 2001

2+ years administrative support experience

• Office Management experience

• Strong organizational skills with attention to detail

• Ability to manage multiple tasks

• Excellent verbal and written communication skills

• Ability to communicate effectively with all levels of management

Directed, managed and trained analysts. Delegated assignments and monitored work performance ensuring a smooth work flow with adherence to deadlines, policies and procedures.

Served as a liaison between customers and technicians to aid in the resolution of technical problems. Generated and submitted progress reports to upper management.

Monitored and oversaw all ticket queues. Ensured proper hand-off of tickets to respective access providers; followed-up on all tickets to ensure proper closure.

Handled all escalated ticket situations. Assisted in updating monthly escalation and contact lists.

Eastern Waste of New York-Waste Management – Brooklyn, New York

Manager: November 1995 to September 2000

Managed daily operations ensuring a smooth-running, efficient and cost-effective business.

Oversaw and managed a staff of 100+. Dispatched drivers, delegated assignments and monitored work performance. Conducted weekly scheduling and trained employees.

Generated various reports and conducted client billing, Fraud, Credit & Collections, Accounts Payable & Receivable.

EDUCATION: Queens borough Community College

Completed two years of Liberal Arts coursework.

AT&T Local Network Certified Training

Completed various training in TMTS and BMP management as well as Private Line Testing including T1/ T3, OC48-CTP, Nortel Optera, Cisco Mux’s, HDSL & DSO troubleshooting

Agile Program & Project Manager, Data Science, IP Networking, Transformational Learning Series Software Defined Network, Session Initiation Protocol, Microsoft Office 2013, Word, Excel, Outlook &

PowerPoint, Introduction To-2020 Technologies. 2020Tech Training-Basic Telecommunications.

COMMUNITY Volunteer: American Cancer Society, St. Jude’s Children Hospital, Holy Child Church, Wounded Warriors, & Elijah’s Soup Kitchen.

SERVICE:

REFERENCES: Furnished Upon Request

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