GLORIA DIMAKATSO MAKGALWA

PERSONAL DEATILS

Date of birth 07/11/1993

Marital Status Single

Nationality South Africa

Gender Female

ID Number 931**********

Home language Sepedi

CONTACT

Saulsville Pretoria 0125

OBJECTIVES

I am very dedicated young woman who is willing to learn and get more knowledge while I lend some of my experience to the growth and wellbeing of any organisation REFERENCE

Team leader

David Mngwandi

012-***-****/ 074-***-****

Service desk technician

Tshepo Diamond

078*******

JOB DISCRIPTION

DIGITAL VELOCITY CC

Desktop Support Engineer

*Escalating IT issues to the IT manager where necessary.

*Responsible for managing backups and tape rotation

*Diagnosing and resolving technical issues

*Case documentation, initiation and processing;

*Maintain effective follow up programme to ensure excellent customer service.

*Consulting users telephonically and via email about their request;

*Capture application form on the database, confirm and follow up on case retrievals for DCRS machines on various courts and meet target markets of case retrievals. SKILLS

Problem solving skills, team player, fast learner, time management, computer literate and telephonic etiquettes.

EDUCATION

2011 SAULRIDGE SECONDARY SCHOOL

GRADE 12

In progress UNIVERSITY OF SOUTH AFRICA

PUBLIC ADMINISTRATION AND MANAGEMENT

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