Professional Summary An energetic self-starter who is creative and can work independently or as a team. I am enthusiastic when it comes to working and can maintain a positive attitude under changing work circumstances. I posses good work ethics that make long-term relationships with all customers possible.
An experienced customer service representative, highly organized and can multi-task in a fast-paced work environment. Resourceful, adaptable and a goal-oriented professional with good decision-making skills.
I am a person who wants to pursue role where I can enhance my customer service abilities, organizational expertise, and human relation skills. My twenty years of customer service has given me skills and experience that can positively contribute to your company’s success. I have strong leadership skills that allow me to prioritize and delegate tasks, make sound decisions and maintain bottom line targets. Ranked second in most customer calls per day with a total of 968 calls per month meeting customer needs and company goals. Skilled customer service representative capable of fostering positive relationships with clients and colleagues; effective in both spoken and written communication and with excellent problem-solving skills.
San Lorenzo Adult Provider Services and Pediatrics
5625 Hemmingway Dr El Paso,Texas 79924
January 2019 to July 2021 (currently Employed)
Monitor patient condition by observing physical and mental condition, intake and output, and exercise. Support patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands and most important provide them with emotional support.
MSD LLC 1350 Pullman Ste 200, El Paso, TX, 79936
Monitor and maintain current inventory levels; processing purchasing orders as required; track orders and investigates problems. Records purchases, maintain database, perform physical count of inventory, and must reconcile actual stock count to computer-generated reports
Shipping and Receiving Clerk
Dish Network - 1285 Joe Battle
October 2005 to September 2016
responsible for tracking inventory levels, handling all aspects of shipping and receiving, and keeping accurate records. On the shipping side, they package items, print labels, weigh packages and determine appropriate postage. As receiving clerks, they are responsible for comparing bills of lading against actual merchandise received, inspecting for damaged goods and, once approved, distributing merchandise to the correct departments. Receiving merchandise - check and sign delivery slips, and assists with unloading as necessary.Organize distribution and shipping of merchandise. Responsable for necessary verifications against documents, unpack and route goods to appropriate storage areas. Handle customer pick-ups. Maintain internal record-keeping systems
Valle Del Sol - 10940 Montana Ave
November 2012 to Present
Monitor patient condition by observing physical and mental condition, intake and output, and exercise. Support patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
Customer Service Representative
Alorica El Paso East - 1440 Goodyear
October 2016 to August 2017
Responded to client queries or complaints by phone or email as appropriate.
Transferred urgent calls to appropriate departments.
Updated clients contact information and other details in the customer database.
Provided clients with detailed information on products and services.
Customer service Representative
Empire Today, LLC
8300 Gateway Blvd
Assist customer with scheduling and rescheduling
First contact customer service
Assist with cancellations
Certificate Program ( Not Yet obtained): Medical Billing And Coding
Western Technical College - 9451 Diana Dr.
Currently enrolled in [Western Technical College] from [ October2017 to October 29, 2018]
Current GPA score is [GPA 3.5]
Skills Edit Section Delete
I have excellent verbal and written communication skills, pay attention to detail and demonstrate confidence. I am a professional with strong work ethics, values and beliefs. I am goal oriented individual. I can perform with minimal supervision and welcome constructive criticism. Time management is very important to me. I have basic computer skills and am focused on both short and long-term results. I work well with others. Developing personal performance goals and standards is very important to me. I aim to obtain customer satisfaction. Meeting company standards is just as important as the customer needs. I have acquired multiple skills through my course of study. Knowledge of HIPPA guidelines and regulations. Filling out medical forms such as CMS-1500. Have learned to code according to the diagnosis. Have a basic understanding of EMS and how modifiers are used. HCFA 1500, ICD- 10 and CPT codes
CMS (Centers for Medicare & Medicaid Services
EDI (Electronic Data Interchange
EOB (Explanation of Benefits
HIPAA ( Health Insurance Portability And Accountability Act)
HMO (Health Maintenance Organization) INN (in- network) OON 9out-of-pocket)
POS (Point of Service and WC ( Workers' Compensation)
Mikey Ramirez MSD LLC 1350 Pullman Ste 200, El Paso, TX, 79936 915-***-****
Gustavo Tinajero 14353 Escalera Dr. El Paso, Texas 79928 Phone# 915-***-****
Romaldo Galvan 1285 Joe Battle El Paso, Texas 79925 Phone# 915-***-****
Janet 10940 Montana Ave El Paso Texas Phone# 915-***-****
Carlos E. Hernandez 11800 Gateway Blvd (E) El Paso, Texas 79927 Phone# 915-***-****