Denise Rodriguez

*** **** ***** ***** **. Henderson NV, 89014

CAREER PROFILE:

Administrative/Customer service/Business/Clinical Assistant with many years of experience in Customer service, Business and Clinical aspect of assisting, as well as administrative representing an independent work ethic and a drive to learn. Team-oriented nature as well as a need to thrive in a career in the business or the medical field.

EDUCATION:

SouthWest Florida College: 2 years attended:

Business, Administrative

Medical Assistant

Surgical Technician

Fort Myers FL

2008- 2010

Externship:

Dr. Weaver

Extern-200 hours

RELEVANT SKILLS:

Data Entry

Marvelous communication

Excellent with Tech, Computer Savvy

Takes great delight in ensuring

positive overall customer service

Outstanding organization

Great typing skills 49 WPM

Delivered above and beyond

customer

service

Basics of ICD-9-CM/CPT Coding

Medical Transcription

Microsoft Office (2007-2010)

Clinical Office Scheduling

Clinical Accounting Organization

,

Charting

Open Office

Excel

Clinical Scheduling Organization

PowerPoint

.

Medical Terminology

Graphic Designing

Basic Data Entry for:

-Mysis (Program)

-Eyemed (Program)

-Assurity (Program)

Takes the time to understand and cater

to customer’s concerns and needs.

WORK EXPERIENCE:

Amazon 2019 - Current Job

Quality control / Ambassador of Learning

● Process protocol.

● Process control.

● Control charts,

● Customer Service,

● Virtual & physical Troubleshooting container numbers

● Setting up an inspection plan.

● Audit employees

● Audit Volume in and out.

● Training new hires

● Promoting,

● Enhancing the awareness of the Amazon Incorporation products and services.

● Generous of interacting with the public

● Teaching safety procedures

Green Valley Grocery 2018 -2019

Sales Clerk /Cashier

● Customer service

● Troubleshoot gas pump issues

● Troubleshoot minor Slot machine issues

● Set up advertising or promotional displays

● Learn and utilize Company selling guidelines to increase sales and customer satisfaction.

● Perform all duties necessary to maintain a clean and attractive store; both inside and out.

● Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise, and advertisements.

● Stock shelves, counters, etc.

● Receive merchandise from vendors

● Based on location, prepare food & drinks

● Secure all funds in a safe or register. Make timely drops and maintain a cash drawer at or below the maximum level according to Company policies.

● Any other duties as assigned by Management.

Kalamazoo Public schools 2017 - 2018

Activity Helper / Tutor Title 1

● Supervise Children at play

● Develop successful reading and/or math instruction for students

● Perform related duties in accordance with District policies.

● Supervise and develop lessons for, and measure student progress.

● Go over safety guidelines

● Maintain a happy safe environment

● Study and report student behavior

Adobe Chateau Group, LLC Portage, MI

Data Entry/Administrative Assistant 2013-2017

● Examine legal documents relevant to real estate, section 8, Credit check

● Data entry

● Answer Phones with professional courtesy

● Fill in apartment units with tenants.

● Provided administrative support to management.

● Schedule appointments with potential tenants at the units to show and give an application, or send via fax, email or mail.

● Collect rent from all tenants personally at their request if not mailed.

● Create monthly new letters for tenants.

● Maintain units, Buildings, and landscaping complaints with the janitor and other contractors.

● Process eviction notice

● Process Checklist

180 Medical Billing Portage, MI

Data Entry/Administrative Assistant/ Basic Back up Biller / Call Center 2013-2017

● Data entry

● Answer Phones with professional courtesy

● Provide assistant to customer accounts

● Help customers with alternatives for their account balances

● Scan, Copy, and Deposit checks

● Make a spreadsheet of Check amounts and numbers for the Client’s convenience

● Provided administrative support to management.

● Provide administrative support to staff

● Manage client payments

● Generate new procedures to benefit the company

● Create spreadsheets to clients for payment

● Schedule check-up appointments with clients and potential clients

● Order supplies for the company

● Manage the staff’s calendar and Manager’s calendar

● File private patient information, shred patient information

● Fax documents

● Submit referrals into the computer system

● Create monthly and yearly business associate agreements to Vendors and Clients

● Arrange staff meeting and collect minutes

● Organized office parties

300 Portofino Miami Beach FL Miami Beach FL

Concierge/Security

2011-2013

● Answer Phones with professional courtesy assist with resident profiles

● Processed incoming and outgoing shipments

● Check-in Guest and Made contact with residents for their convince for easy access to the lobby and their units.

● Assisted management with various projects

● Managed Resident Binders

● Scheduled and arranged transport for disabled residents to the building

● Provided administrative support to management in the complaint and safety department U.S Security Associates Miami Beach FL Miami Beach FL Front Gate Operator, Rover, and Supervisor of Shipping and Receiving 2011-20113

● Supervised Receiving/Shipping in response to product safety issues and Resident safety.

● Supervised elevators

● Maintained safety records and correspondence on company software.

● Manage the time between two buildings efficiently to properly get work completed in a timely fashion.

● Roved the Portofino/South point Building’s, 400 & 300 in a timely manner for residential safety

● Monitored cameras for residential safety

● Parking Lot Rover, Roving the parking lot to ensure safety for residents and their cars.

● Answered Phones with professional courtesy

● Process guest passes & submit guest personal information on file.

● Rove thought stairs and floor levels for detection of smoke and broken detectors Hard Rock Hotel and Casino Hollywood FL Miami Beach FL In-House Security 2010-2011

● Managed Cameras in response to residential and Casino safety

● Maintained safety records and correspondence on company software.

● Manage the time between parking lot Casino and Hotel efficiently to properly get work completed in a timely fashion.

● Roved the Parking lot in a timely fashion for customer safety

● Parking Lot Rover, Roving the parking lot to ensure safety for Customers and their cars

● Answered Phones with professional courtesy

● Direct traffic thought parking garage

● Rove casino floors for minors and theft

Staples Portage, MI

Copy Center Supervisor/Cashier/Sales

2009-2010

● Managed financial transactions for the Copy Center

● Answered Phones with professional courtesy

● Provided administrative support to management.

● Create Binder, Posters, Laminates, Address stamps ETC.

● Order supplies for the company

● Manage the copy center staff

● Fix jammed copiers

● Personally edit projects from scratch

● Shred patient information

● Fax documents

● Copy documents, and images

● Operate 6 Machines, be able to pick up at least 50lb

● Sign up customers with the “Reward program”

● Martian clean equipment

● Help customers occasionally on the floor

● Memorize product locations

● Graphic Designing

Aguilar's Mini Mart Cape Coral FL

Desk Attendant/Cashier/Sales

2008-2009

● Managed financial transactions for the store

● Processed customer orders with quality and efficiency

● Closed the Store in conjunction with Company policy

● Daily upkeep

● Resolved customer problems in conjunction with management

● food Prep

● Cashier

● Answered Phones with professional courtesy

CERTIFICATIONS AND ACHIEVEMENTS:

Metro Work Card

Alcohol Awareness Lic Certified

Food handling Lic Certified

HIPAA/OSHA Certified CPR Certified

3.8 GPA SouthWest Florida College

D License Security Certifie

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