Will Smith

**** ********* ****

Upper Marlboro

Phone 857-***-****

adnvb0@r.postjobfree.com

EXPERIENCE: First Transit / WMATA – Capital Heights, MD. Safety Manager - November 2019 – Sill there. Oversee a very successful Training Department and provided Great leadership and training.

Provide safety leadership in the daily operation of the Sarasota County Area Transportation (WMATA) paratransit location which is operated by Metro.

Provide Operations and Safety Training teaching and development to all personnel

Teach and oversee training of all new hire bus/van operators

Provide leadership in safety culture development

Provide leadership in customer service/conflict resolution

Manage the safety efforts for over 100 employees and 50 buses

Recruiting new employees/maintaining staffing levels

FTA ADA policies and procedures compliance management

Developing and maintaining safety/training programs, policies and procedures

Department manager of 23 Staff Members.

350 Total drivers.

EXPERIENCE: National Express / Trans Express - Brooklyn, Ny Safety Manager - Oct 2018 - Aug 2019 put together company’s first Safety and Training Department and provided Great leadership and training.

Ride Right - Sarasota, Florida SCAT Paratransit Safety Manager

Safety Manager - May 2017 to 2018

Provide safety leadership in the daily operation of the Sarasota County Area Transportation (SCAT) paratransit location which is operated by Ride Right

Provide Operations and Safety Training teaching and development to all personnel

Teach and oversee training of all new hire bus/van operators

Provide leadership in safety culture development

Provide leadership in customer service/conflict resolution

Manage the safety efforts for over 100 employees and 50 buses

Recruiting new employees/maintaining staffing levels

FTA ADA policies and procedures compliance manage Developing and maintaining safety/training programs, policies and procedures

Prepare and conduct monthly safety meetings

Prepare and conduct recertification training and remedial training for preventable accidents

Drug and alcohol program management

Bus operator manager/coach

o-OSHA compliance/safety audits/accident investigation

National Express Transit - Boston, MA

Safety Supervisor - June 2007 - May 2017

Daily Safety Supervision of National Express Operators working on the road in service of the MBTA Boston paratransit service contract

Daily observation of all National Express Operations; promoting and enforcing company policies and procedures for 300 employees

Teach and assist with new-hire operator training program (TAPTCO program)

Assist with recertification training classes and the operator trainer program

Enforce operator safety, First Aid, CPR, and Bloodborne Pathogens policies

Assist in accident/incident investigations and reporting

Investigate operator related complaints and problems

Make recommendations to Safety Manager for retraining and/or disciplinary actions

Assist with other duties as assigned by safety manager

Helped support and implement recertification training for operators

Operator/Driver Trainer (2/2007 - 9/2007)

Trained new operators on proper driving. Trained new operators on proper ADA on-boarding procedures for passengers in accordance with National Express safety policies.

McDonalds Corporation, Boston, MA

General Manager (various restaurant locations; manager for 24 years) 1982 - 2007

Twenty-four years of overseeing business development and management of operations at various locations

Track record of accelerating revenue and O.S.C. to ensure profitable location with excellent customer service

Developed and motivated employees through training and supervision

Managed internal and external customer satisfaction

Focused on staffing and retention

Highly recognized by the McDonalds Corporation as an outstanding manager (multiple times)

Won several company contests with my management team

EDUCATION:

McDonalds Hamburger University, Oak Brook, IL 1994 - 1998

Operations Management - Bachelor of Science Degree

E.N.C., Quincy, MA - 1985

Bunker Hill Community College - 1984

Quincy College - 1982

ADDITIONAL TRAINING:

Basic Operations, Management 101, Advanced Operations, Regional Equipment Class, National Safety Council DDS-4 Defensive Driving Certified Instructor, Bloodborne Pathogens Training, PASS certification, CPR and First Aid Certified Instructor, Certified Drug Testing Consultant, Emergency Care Program Administrator

PERSONAL:

Played 3 years of college basketball which included three years as captain of the basketball team. I was considered at by the Boston Celtics when playing college basketball. Involved in local community work in Boston helping kids with their first jobs. Member of local fitness center in Sarasota and work out 5 days a week. Have coached several basketball teams for local youth and young adults.

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