Data Entry Clerk, Customer Care Services

PHALA T THACH

**** *. ***** **, ***#*** LEAWOOD, KS 66209

******@*****.*** 816/465-1010

OBJECTIVE Interested in the position as Order Entry/Customer Service Rep with Morgan Hunter

SKILLS &

ABILITIES

Compliance understanding, problem-solving, computer and software proficiency: Microsoft, MacOS Big Sur/Macintoshes, mathematical and other software skills, communication, organizational and time management, customer service abilities and attention to details. EXPERIENCE CLIENT SUPPLY SUPPORT REP QUEST DIAGNOSTICS NOVEMBER 2020 - CURRENT

Fulfill clients and customers supply orders using PeopleSoft, check on order delivery status and place delivery pickup date/time, input new data info on accounts, answer phone calls/direct calls or transfer, fax/email clients/customers’ orders confirmation, communicate with colleagues on updates in supply backorders, new order changes, and check sale history, etc.

CUSTOMER SERVICE REP JOHNSON CONTROLS

JUNE 2016 – OCT 2020

Creating work orders, edit and make account(s) changes as client requested. Check on status history online/offline for fire alarm and burglar systems, troubleshooting and giving instructions with clients on phone, investigate model type, record history and actions made on acct. Work on assigned assignments & projects with managers.

RECREATION DIRECTOR KANSAS CITY PARKS & RECREATION JUNE 2009 – SEPT 2020

Plan, create, and implement recreation programs at Tony Aguirre Community Center, coach swim team ages 8 – 13, taught swimming lessons from infant – seniors, water aerobics instructor, and yoga instructor. Assist with after-school programs, communicate w/managers and staffs.

EDUCATION UNIVERSITY OF MISSOURI-KANSAS CITY(UMKC), KCMO BA IN LIBERAL ARTS/2016

Major in Liberal Arts, minor in English studies, GPA: 3.5 PENN VALLEY COMMUNITY COLLEGE, KCMO

AA IN FINE ARTS/2014

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COMMUNICATION Won UMKC alumni scholarship for oral presentation on following topic:

“community college vs 4 years university education” LEADERSHIP Recreation Director for City of Kansas City Parks and Recreation for 4 years at Tony Aguirre Community Center

Group Fitness Instructor for yoga, swimming, aqua aerobics and soccer/basketball

CPR/AED/FIRST AID instructor with American Red Cross of Greater City of Kansas City

REFERENCES AMY LEWIS, SUPERVISOR

JOHNSON CONTROLS/TYCO INTEGRATED SECURITY

877-***-****/7707 NW 97th Terrace, KCMO 64153

PAUL LICKTIEG, SUPPLY SUPERVISOR

QUEST DIAGNOSTICS LABORATORY

913/508-****-***** RENNER BLVD, LENEXA

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