Work Experience

Delivery Driver

Door Dash

UberEats

Grubhub

Davis, CA

**** ** *******

-Worked with consistently changing conditions and honed improvising skills to ensure efficiency

-Provided professionalism and courtesy with each food vendor for picking up orders

-Ensured proper food handling as well as packing items in a safe manner for transit

-Maintained consistent customer satisfaction through prompt, professional and courteous service

-Scheduled hours to work based on rush hours, holidays, weekends, evenings, etc.

Service Representative

Progressive

San Jose, CA

2020 to 2021

-Working from home, independently with minimal supervision

-Providing outstanding customer services and communication skills to connect with the callers, while also problem-solving to ensure their reason for calling is resolved as well as providing professional service

-Maintaining a positive, caring, knowledgeable, attentive, confident, helpful, and efficient service for every call

- Maintaining a calm, professional demeanor while processing high call volumes during stressful times

-Investigating and resolving complex billing questions

-Providing extensive knowledge on insurance coverages, rates, terms, and answering all other questions

-Problem solving and use of critical thinking skills while also multitasking for each call

-Going above and beyond to assist customers and make the process as easy for them as possible, which includes outbound calls to other insurance agencies, reaching out to local DMV’s and scheduling call-backs

Barista

Starbucks

Sacramento, CA

2018 to 2020

- Welcoming customers with a smile and positive attitude

- Providing extensive knowledge to customers about drinks or coffee type - Preparing beverages and meals for customers in a timely fashion

- Maintaining inventory by restocking supplies such as coffee, pastries, coffee brewing equipment, as well as breakfast and lunch items

- Maintained machines such as coffee brewers, espresso bars, and blenders by cleaning them regularly and following procedures for use of machines

- Keeping the work stations clean and following health code procedures

Clerical Assistant

VCA Animal Hospital

Sacramento, CA

2017 to 2017

Sunset Animal Medical Center Client Service Representative

-Meeting and greeting clients with a bright and welcoming attitude

-Providing incredible customer service

-Telephone reception, handling multiple lines

-Resolving conflicts

- Maintaining an orderly and hygienic workplace (waiting room, doctor's rooms, and cleaning up after accidents from pets)

-Preparing and maintaining confidential client files

-Scheduling and managing appointments for clients and doctors

-Processing end of day reports

-Fill prescription requests

-Billing clients in a fast, orderly and professional fashion

Brand Manager

Macy's

2014 to 2016

-Monitoring INC brand sale metrics weekly

-Analysis of weekly metrics against previous/future goals

-Maintaining sales goals and motivating other employees to meet goals

-Selecting new styles to roll out based on seasonal fashion

-Keeping inventory of INC items and clothing

-Problem solving

-Meeting customers with an enthusiastic attitude

-Outstanding customer service

-Telephone reception

-Resolved Conflicts

-Keeping a clean and orderly workplace (fitting rooms, sales floor)

-Handling returns

-Cash register ringing on POS system

American Tax Incentives Clerical assistant

American Tax Incentives -

Lancaster, CA

2011 to 2014

-Telephone reception

-Filing

-Maintained confidential files and records

-Resolved conflicts

-Various administrative tasks

Volunteer English Immersion Instructor

Pueblo Ingles -

Barcelona, Spain

2011 to 2011

Worked in Spain as a volunteer, helping local students with English proficiency

UCLA National Youth Leadership Forum on Medicine Participant

UCLA National Youth Leadership Forum -

Los Angeles, CA

2011 to 2011

UCLA National Youth Leadership Forum on Medicine Participant

-Observed surgeries, participated in grand rounds, learned triage during mass casualty exercises, patient care, and crisis management

-Attended numerous seminars (medical ethics, healthcare, medical schools)

-Learned about various medical specialties and shadowed doctors within hospitals

Antelope Valley Hospital Volunteer

RNs and LVNs

2010 to 2010

-Filing

-Worked closely with RNs and LVNs

-Provided emotional assistance to patients

-Assisted with food handling

Education

Bachelor's in Animal Science

University of California Davis - 2021

Davis, CA

2015 to 2021

None

Sacramento City College

2015 to 2015

None

College of the Canyons

2013 to 2015

High school diploma

Paraclete High School -

Lancaster, CA

August 2011 to May 2013

Skills

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Micros Pos

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Office Mate

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Excel

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Microsoft office

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Powerpoint

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Word

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Cashier Experience

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Cash Handling

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Analytics

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Data Entry

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