Syed Ahmed

phone: 647-***-**** email: adnv7r@r.postjobfree.com

EDUCATION

Honours Bachelors of Applied Information Science, Specialist in Cyber Security, Sheridan College September 2018 - Present CGPA: 3.3 / 4.0 Expected Graduation: June 2022

RELEVANT COURSES & SKILLS

• Completed Courses: Database Security, Introduction to Cryptology, IS Forensics and Investigation, IS Intrusion Detection and Prevention, Malicious Code; Design and Defense

• Python / Bash: Semi-proficient with Python and Bash for scripting

• Programming Languages: Two years of experience using Java, C and Basic Python

• Database: MS SQL Server

• Cyber Security Risk Management: In-depth understanding of how to Identify, Assess, Protect, Detect, Respond and Recover data using a risk-based approach relevant to Cyber Security

• Regular Expression: Familiar with writing regular expression (regex) including symbols, ranges, grouping, assertions and patterns

• System Development Life Cycle: Knowledgeable about SDLC and its phase covering Initiation, Planning, Requirements Analysis, Design, Development, Integration and Test, Implementation, Operations & Maintenance and Disposition

• Data Communication: Familiar with data communication, LAN and its components. Knowledge of how to identify security issues and dangers inherent in data communication networks, troubleshoot basic network problems using packet analyzers, and protect computer systems by installing and configuring personal firewalls

PROFESSIONAL EXPERIENCE

IT Systems Assistant, Ministry of Education, Government of Ontario May 2018 – September 2018 Identified and analyzed the IT needs of various divisions based on business requirements. Provided optimal solutions and various alternative options for flexibility. Communicated with users to understand technical problems, run diagnostics, and communicate solutions in a user-friendly manner.

• Assisted in the evaluation of IT system requests from various divisions; developed recommendations for solutions based on feasibility and alignment with business needs

• Liaised with users and senior IT team members to identify and troubleshoot software or network-related issues

• Maintained detailed logs of all technical issues and relevant business documentation on the Ministry of Education’s intranet site

• Initiated, managed, and executed system change requests for ongoing technical improvements and maintenance of web applications

• Processed IT incident and work order tickets by analyzing & documenting ticket details, and assigning issues to different service channels Technology Support Assistant, Bell Canada April 2020 – July 2020 Worked as a technology support assistant in Bell Canada’s customer service team. Provided support and ran diagnostics to identify root cause issues.

• Responded to customer service requests, collaborated with customers to run diagnostics on their hardware and software, and identified root cause issues

• Worked with customers to understand their service needs and reallocated them to various technology support departments based on issue type

• Created memos in order to catalogue service details and help guide similar service requests that may occur moving forward Customer Services Representative, The Source Electronics September 2018 – Present Developed strong communication and inter-personal skills in order to provide excellent customer service and sales support. Demonstrated a passion for technology by remaining up to date on new technology releases and assessing applications for different customer groups.

• Collaborated with a team of sales associates to ensure that customer satisfaction was high and inventory was managed appropriately

• Maintained a detailed knowledge of hardware and software offerings by The Source to provide customers with feature lists and benefits of various products and assist them in making a more informed purchase

• Consistently exceeded sales targets by building strong relationships and understanding customer needs VOLUNTEER EXPERIENCE

Campaign Volunteer, Liberal Party of Canada Campaign June 2014 – September 2014

• Canvassed community members to encourage voter turnout; helped distribute flyers and information pamphlets to promote the campaign

• Called voters to share information on the campaign, answered questions, and garnered support for the Liberal Party

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