Rahel Desta

Washington, DC *****

202-***-**** adnv4u@r.postjobfree.com

Fully Work Authorized No Visa Sponsorship Required

PROFESSIONAL SUMMARY

Detail-oriented customer service professional with 10+ years of experience in a variety of industries. Highly responsible, excellent with oversight and management, and strong team player who prioritizes great results and services to customers for every role.

Key Skills:

System design

User support

Team task delegation

Safety standards

Technical documentation

Team training and leadership

Customer complaint resolution

Reporting requirements

Strong interpersonal skills

Languages:

PROFESSIONAL EXPERIENCE

Youth Counselor 11/2019 - Present

Grace and Truth Church, Silver Spring, MD, USA

Brief description of company/organization.

Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.

Read technical manuals, conferred with users, or (and?) conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Oversaw daily performance of computer systems.

Boosted efficiency by keeping work areas clean, tidy, and free of debris.

Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.

Served customers by going above-and-beyond to offer exceptional support for all needs.

Increased behavioral compliance by teaching coping skills for triggering situations.

Maintained confidentiality and records with sensitive information.

Do you have any experience with designing information tracking systems? It’s great that you were able to maintain confidentiality and keep track of records – but do you have any experience maintaining or creating data/record tracking systems?

Lead International Flight Attendant 11/2016 – 12/2019

Ethiopian Airlines, Addis Ababa, Ethiopia

Brief description of company/organization.

Please add in a bullet point discussing your leadership/management experience in this role

Responded to medical issues and emergencies during flight.

Accounted for all supplies used with pre-flight checks and post-flight inventories.

Monitored passenger needs, comfort levels, and safety at all times.

Minimized disruptions with good conflict mediation skills and use of advanced tactics such as restraints and law enforcement involvement.

Any technology or data skills you can highlight here?

Junior Cabin Crew Member ?/Year - ?/Year

Ethiopian Airlines, Addis Ababa, Ethiopia

Brief description of company/organization.

Met overhead bin standards by checking loading and correcting any baggage problems.

Kept boarding smooth by quickly verifying passengers' tickets and directing to correct seats.

Met food service requirements with timely beverage and snack deliveries.

Promoted to team lead after two years of work as junior cabin crew member, reflecting a quicker promotion trajectory than typical at Ethiopian Airlines

Certified Phlebotomy Technician 01/2011 – 05/2016

Hayat Hospital, Addis Ababa, Ethiopia

Brief description of company/organization.

Completed accurate labels, paperwork, and system records updates with patients' sample information and personal details.

Gathered blood samples from patients for tests and transfusions.

Upheld data security and compliance with HIPAA protocols through multiple identification points and document verification.

Minimized patients' discomfort with good use of physical techniques and conversational skills.

Maintained accuracy and confidentiality through proper chart management in [Software] EMR system.

Collected blood samples per written specifications and established protocols

EDUCATION

Degree in International Law, equivalent to US bachelor’s degree 2010

Addis Ababa University, Addis Ababa, Ethiopia

Include the rank or competitiveness of the school

PROFESSIONAL DEVELOPMENT (only list last 10 years)

Certification Name, Generation USA, Washington, DC 2021

Certification Name, Montgomery College, Silver Spring, MD 2021

Certificate in Dynamic Phlebotomy, Name of Institution, Temple Hills, MD 2021

Diploma in Hayat Hospital and Medical College, Addis Ababa, Ethiopia 2011

Rahel – in your previous draft, you listed an “additional information” section with a lot of courses you’re taking in technology topics. Where are you taking these courses? I want to list it in a way that will make sense.

Using Pythons Math, Science, and Engineering Libraries Certification, python 3 Scripting for System Certification, LPI Linux Essentials Certification, Technical Support fundamental Google certification, Aws cloud Practitioner certification

Contact this candidate