Angela Wells

adnv3j@r.postjobfree.com

CAREER GOAL

To secure employment in the administrative/education fields, in a job role that allows me to promotes and support others and myself to grow and develop professionally and/or personally.. PROFESSIONAL SKILLS

Business Environment Comprehension:

● Applied understanding of management concerns in business such as the environment of customer care, performance improvement, risk assessment, and managing diverse workforces.

● Knowledge of current, common, legal and practical problems related to customers, their families, the economy, and society within.

● Familiar with the principles of analysis, design evaluation, selection acquisition, and utilization of information systems within organizations.

Analytical

● Highly analytical thinking with demonstrated talent for identifying scrutinizing, improving and restructuring complex work processes.

● Ability to view problems from diverse perspectives and execute alternative solutions.

● Knowledgeably sound in utilising subjectivity and objectivity. Problem Solving;

● Efficient in deductive reasoning, conflict-resolution, and independent decision- making .

● Compartmentalization, critical analysis and Innovative thinking.

● Skilful in research and allocation of resources. Customer Service

● Proficient in applying principles and processes in customer service, and other professional services.

● Expertise in customer needs assessment and meeting quality standards for services.

● Highly skilled in the evaluation of customer satisfaction and customer-care

● Proficient in customer retention and relationship building.

● Proficient in applying best practices (active-listening etc.) Communication

● Proficient at written and oral comprehension and expression.

● Adept at diffusing confrontational situations, and resolving them appropriately.

● Strong social perceptiveness through working with diverse audiences.

● Strong emotional-intelligence application.

Technical

● Microsoft Office: Word, Excel, PowerPoint, Access, Gdoc

● Operating Systems : Windows - Windows 10 Windows Vista, Mac OS]

● Computer devices, hardware and software.

● Trouble-shooting computerised devices and operations.

● Program installation.

● Internet Explorer, Safari, Opera, Google,(etc.)

● Type 55 WPM

EDUCATION

Bachelor‘s of Arts in Business Administration Graduated: American InterContinental University Schaumburg, IL

● Concentration: Healthcare Management

Associates Of Arts in Business Administration Graduated: Schaumburg, IL

Masters of Education

NorthCentral University

● Concentration:Curriculum & Teaching Graduated :

● Concentration: Curriculum & Instruction ( AIU, 36 hours) Prescott Valley, AZ Nursing Assistant Certification Certified:

E.T.C. Schools of Nursing Ware, GA

Medical Billing Certified

ITU

CPR

EMPLOYMENT HISTORY

Independent Contractor

(Virtual Job titles) 2011-2019

Teacher (online) is pre-K-65 years

Created classroom environment from a remote location. Revised lessons and lesson plans. Reviewed students academic progress, learning goals and communication. I taught hundreds of classes over 3-4 year period. Applied feedback, support advice and encouragement to diverse persons. Utilised time-management and classroom management skills, Conducted class and completed progress report. Virtual class tools, (CRM, email, blackboard, phone, follow up, etc). Tutor/teacher (online)

Created classroom environment from a remote location. Revised lessons and lesson plans. Reviewed students academic progress, learning goals and communication. I taught hundreds of classes over 3-4 year period. Applied feedback, support advice and encouragement to diverse persons. Utilised time-management and classroom management skills, Conducted class and completed progress report. Virtual class tools, (CRM, email, blackboard, phone, follow up, etc). E-commerce Manager

Monitored online sales.Created company’s image. Advertised products and generated sales through the internet. Communicate with a team of web and software developers who facilitate the systems and inter workings. Shipped products, provided CRM info to customer portal and handled income. Researcher

Conducted research for creative writing, blogging and academic writing. Virtual Assistant

Cross trained in various administrative roles. Light supervision, coordinating(meetings, events, customer-retention, dispatching etc.) Applied phone etiquette, resource acquisition, critical thinking, active listening, relationship building, benchmarking, conflict resolution, technical skills and other. Writer

Conducted research for creative writing, blogging and academic writing Proofread, edited, wrote and previewed

writings. Utilized MLA, and APA writing style.

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