Active Directory Computer Operator
Resume:
Jose R Jaquez
Cell phone
Apt 5B
Albuquerque, NM 87120
adnv12@r.postjobfree.com
OBJECTIVE
I am seeking a position that will enable me to effectively and efficiently implement changes to existing and future development of hardware and software. To perform my professional knowledge, and educational abilities in a method so that it will establish company growth and enhance my personal career.
WORK HISTORY
05/21 – Present Lowe's - #2539 - 12th and I-40, Albuquerque NM. Seasonal Associate - Engage customers to help with project needs and answer questions; Ensure merchandise is accurately accounted for, handled, and ready for customer pick-up; Engage in safe work practices and encourage others to do the same.
03/21 – 04/21 Unemployed – Took Time Off.
05/19 – 02/21 Walmart- Southland Aurora Parkway APA an (Asset Protection Associate - Transferred to Albuquerque) – head of security for the store’s property inside and outside environment. Keep in code with local police and fire departments. View security via camera for all areas of the property and also apprehend shoplifters according to company policy.
09/18 – 05/19 Visa, Highlands Ranch Colorado (Collabra contracting company) - Technical Support Analyst. A Tier II level support for all incoming ATM issues and questions. Served as the internal/external focal point for all ATM production issues that escalate to third tier internal or external resources for further research and resolution. Coordinated efforts of clients and their ATM vendor technicians to troubleshoot issues outside of Development Production Systems control and responsibility. Communicate and Supported third party vendor resources as needed to collect data, and track resolution and for further research. Supported all ATM driving implementation project requests for new and existing clients and acted as a primary liaison between Visa support staff and customers. Responsible for own workflow assignments and able to take the initiative to resolve problems.
Software used for support: Service Now, Ask Now, Netcool, Genesis-Wallboard, ATMPS, Cats, Skype, Vantage, Windows 7/10, Excel, Word, Power Point, Office, Outlook, Active Directory, Linux and Windows Servers, Linux O/S, supported over 5,000 ATM’s Nation Wide
07/18 – 09/18 Denver Public Schools (Insight Global contracting company) Service Desk Analyst. Provided Hotline support by answering the telephones and emails covering all aspects of supported technology for the District. Records all incidents with users in a ticket tracking system. Resolves Hotline incidents and emails and/or escalates them to the next support level and assures that tickets are resolved and or escalated in a timely manner. Provides first level support for all technology-supported hardware and software for the Denver School District.
Software used for support: Service Now, Windows 10, Excel, Word, Power Point, Office, Outlook, Active Directory
01/18 – 06/18 Unemployed.
05/12 – 12/17 IBM, Boulder Colo. (CDI contracting company). Server System Support Analyst. Provide monitoring service for all of server systems for any alerts that may occur, engage support when required. Assuring that all systems are running correctly, and they are available. Additionally, ensure that any and all documentation that are provided to the server monitoring personnel are current and correct. Finally, notify management, co-workers and support teams of any updates, corrections and/or changes that may need to be reported and handled, so as to assure the all accounts are running accurately.
Software used for support: Service Now, Netcool, GNM, Citrix, MOM, Maximo, Skype, Messenger, Windows 7/10, Outlook, Lotus Notes, served World Wild Support for Linux and Windows Servers, Linux O/S, Active Directory
10/08 – 04/12 Citi-Bank - Las Vegas Nv. - Computer Analyst. Provide MVS and AS/400 support for the Citi-Group Southwest Command Center. Oversee all Citi-Bank Consumer Groups, Retail Banking and CitiFinancial across North America, Europe, Mexico and Latin America. Also, support Global Command Center and Automation Strategy, IBM partnership, and Mexico leveraging of their operations. Being Bilingual and used various administrative tools and online resources to resolve client scenarios.
Operated IBM Systems AS/400’s ROBOT; CL/cmd’s; BRMS/cmd’s. MVS/MAINFRAMES JCL; TCP/IP; VTAM; CICS's; TSO; ISPF; SDSF;OMEGAMON;TIVOLI; VIRTUAL TECH; VIRTUAL, Lotus notes, CHANGE; INFOMAN; TIVOLI, IMPACT and MAESTRO, Remedy, window 7, Microsoft applications, Messenger
Volumes consist of 1.2mm batch processes per month, 3,500 started tasks, 500 onlines, 250 databases, 60 mm automated messages capturing and responses monthly, 2,000 servers, 54 mainframes and 47 I-series partitions, 39 physical and 60 virtual monitoring screens.
6/07 - 05/08 Verizon (PRC contracting). Englewood, Colorado – Technical Support Technician. Provide exceptional customer service to internal and external customers. Provide telephonic and electronic technical support for customers who use wireless data products and services. Troubleshoot hardware/software issues, identify network/application issues. Provide information on how to set-up/use products and answer presale questions. Use various administrative tools and online resources for troubleshooting and answering customer questions. Used extensive various Microsoft office products and other online resources. Successfully utilized computer systems to complete and comply with orders for replacement units of all defective handsets.
10/05 – 01/07 IBM, Boulder Colo. (CDI contracting company). System Support Analyst – I oversee the account of Disneyland in Orlando, California, United Kingdom, Italy, Spain, and France. A second level support to a multi-task and multi-platform environment. To maintain, and support software, and hardware problems to additional levels of support when necessary. Successfully maintain 99.5% system availability to account and their users. To meet, assure, and accomplish all Service-Level Agreements with punctuality and the expectations of IBM’s integrity.
Operated IBM Systems 9406’s; AS/400’s-RPG. Skills TCP/IP; ROBOT; CL/cmd’s; BRMS. Operating System IBM3090/MVS Environment- TSO; ISPF; SDSF; RACF; CITRIX; AIX; WINTEL; CA7/11; JES2 commands; LOTUS NOTES, Remedy
04/05 – 08/05 STORAGETEK, Lousiville, Colo. (Zerochaos contracting company). System Support Technical Analyst - I am part of a first level support group for the MVS/Hardware department. I help handle approximately over 5,000 calls per month, while maintaining a customer support level of 100%, and first level contact resolution over 95%. I trouble shoot and provide a technical support and expertise via remote and onsite tools in a complex system environment plus network problems. Assist with installation, de-installation, fix upgrades, evaluate system performance issues and perform network analysis. Accept scheduled work assignments and work with documented or created cases according to company policy. Appropriately dispatch certified service engineers and or direct parts orders to the designated area. Escalate cases to the proper departments and did follow ups as required.
Operated IBM Systems MVS/ZOS/390, VTSS/9393/9500/, VSM4/VSM3/V2XF/V960/, SILO’s Powerhorn 9310/9330, StreamLine SL500/SLS8500, and their LCU/LMU attached plus associated tape drives. Libraries L20, L40, L80, L180, L700, L1400, L5500, plus all tape drives/ LTO’s. ICEburge 9393, ECLIPSE/9500, SN6000, ACS4400, and associated tape drives. TimberWolf Libraries 9710, 9714, 9730, 9738, 9740, and associated tape drives.
Operated IBM Systems MVS /jcl, Cics, Tso, RS6000, and Jes2. Unix/sun/aix/sap, VTCS/2/4/, HCS/2/4/5, Tsm, Ftp, Crcs, Mimcheck, Stds, Racf, Acf/2, ACSLS, HSC, and Clarify. All Silo’s, TimberWolf’s Libraries Mgt. Software. Worked PC environments Windows 2000/98/95, Word/Excel, Netscape, and Internet Explorer, Remedy
4/01- 03/02 IBM Boulder, Colo. (Computer Task Group-CTG). (Both positions are in conjunction with each other) Field Service Manager (FSM) – A liaison between the client (IBM) and CTG consultant, and also between the CTG consultant and CTG. Develop a business relationship with each team member and their client management. Manage and communicate information to each member concerning the client’s perspective. A mentor and support members during their term of contract. Write performance reviews and deliver client feedback. Implement career plans for each member and assist in their educational goals.
8/99 – 03/02 System Manager Professional (Contractor) A second level support to a multi-task and multi-platform environment. To Support and maintain various vendors worldwide and successfully have a 99.9% system availability to them and their users. To meet, assure, and accomplish all Service-Level Agreements with punctuality for future ventures and expectations of IBM’s integrity.
Personally, oversaw eleven separate operating systems on eleven separate IBM platforms 9406’s; AS/400’s-RPG. Skills TCP/IP; ROBOT; CL/cmd’s; BRMS, RACF, CITRIX, AIX, WINTEL; LOTUS NOTES.
8/95 – 8/99 DAIHATSU AMERICA, INC., La Palma, Ca. Operations Manager (Contractor) - Manager and trainer of all data center personnel in operational procedures and maintain the data center Service-Level Agreements. I was part of a team that downsized from an IBM/3090/MVS Environment to an AS/400-Cobol; 9406. I installed the RTape/tape-management system - 6380/Tape Drives. Helped configure Pc/Software/Hardware for Windows 95/NT 4.0; File Server via Token-ring.
Perform PTF-updates/System Bkups-Restores/Batch-Processing and Monitor Emulation 3270/5250/Router for IBM/Sys36. Skills CICS; TSO; ISPF; SDSF; IMS; CA7/11; JES2; OMEGAMON; MVS/JCL; TMS; NCP’s; VTAM; COAXIL; TCP/IP; CL/cmd’s, RACF.
11/93 - 8/95 ADOLPH COORS COMPANY. Golden, Colo. Computer Operator III - Maintained data center equipment and corrected malfunctioning equipment. Integrated all platforms to ensure accurate productivity.
Operated IBM Systems 3090/MVS/XA; 4381/DOS/CMS/VP; DEC; AS/400-Cobol; IBM/Sys36. Skills CICS; TSO; ISPF; SDSF; IMS; NETVIEW; SYSVIEW; JES2; OMEGAMON; MVS/JCL; TMS; NCP’s; VTAM; DOS/JCL; DYNAM-DT; TCP/IP; CL/cmd’s, RACF
9/92 - 11/93 PACE WAREHOUSE, INC., Englewood, Colo. Customer Support Analyst - Resolved 85% of first-level calls and completed 95% of all callbacks. Maintained 99% uptime for all online and network areas.
Operated IBM Systems 3090/MVS/XA. Polled and resolved all problems for POS/RS6000 systems. Skills CICS; TMS; NCP’s; VTAM; JES2; TSO ;NOVELL/LAN; JARS; PILOT; NPDA, RACF.
10/90 - 6/92 DAIHATSU AMERICA, INC., Los Alamitos, Ca. Lead Computer Operator - Monitor and corrected problems of all data center equipment. Scheduled batch processing and performed system applications installations.
Operated Systems IBM 3081/MVS/ESA; NCP3725. Skills CICS; TSO; ISPF; SDSF; IMS; CA7/11; JES2; OMEGAMON; MVS/JCL; COAXIL; VTAM, RACF.
1/89 - 10/90 CYPRESS MINERALS COMPANY. Englewood, Colo. Customer Support Analyst (7/89 - 10/90) – First Level of contact for a centralized physical functional interface providing people skills, tools, and techniques to better support the services and products used by customers, clients, and users of the organization. Worked with PC Coordinators to installed hardware/software to existing PC equipment.
Operated IBM Systems 3090/MVS/ESA; 4381/DOS/CMS/VM. Skills CICS; TSO; ISPF; SDSF; IMS; JARS; PILOT; JES2; OMEGAMON; ICCF; IDMS; DOS/JCL; MVS/JCL; NCP; VTAM; DOS/JCL; DYNAM-DT; TMS; NCP’s; ICCF; NPDA; COAXIL.
Computer Operator (1/89 - 7/89) - Monitored all data center equipment and successfully corrected problems.
11/87 - 12/88 OPPENHEIMER. Denver, Colo. Operations Supervisor – Supervised trained assigned personnel and ensured accuracy of their work. Developed and implemented procedures for the data center and wrote personnel reviews.
Operated IBM Systems 3090/MVS; IBM/4381/DOS/VSE. Skills CICS; TSO; ISPF; SDSF; IMS; CA7/11; JES2; OMEGAMON; DOS/JCL; MVS/JCL; VTAM; DYNAM-DT; NCP’s; TMS; COAXIL.
LANGUAGES: Bilingual - Spanish/English
EDUCATION: University of Phoenix - B.S./Business Mgt 2/99 REFERENCES: Available upon request
Contact this candidate