Operations Manager
Resume:
Gilbert AZ *****
*********@*****.***
RACHEL PHILLIPS
OBJECTIVE
To Obtain a Customer Service/Sales position that will utilize my interpersonal, sales and leadership skills to meet customer needs; and maximize my contribution to the financial objectives of my employer.
SKILLS & ABILITIES
Operating Point of Sales Systems, Interpersonal Communication, Persuasive Communication, Extensive Management, Microsoft, Ability to answer calls at high volume and provide customer service, customer relations and marketing
EXPERIENCE
WORLD GYM SALES & OPERATIONS MANAGER
2009 to 2020
Hiring and training of sales staff
Networked with local business
Created and ran open house parties
Assisted in formulating new membership programs
Created successful marketing material
Managed day to day operations
Ran educational and weekly sales meetings
Established quota and bonus system for representatives
Managed and ran payroll
Sales increased in all departments in my tenure
Established and managed pro shops and juice bar
Established and managed a highly lucrative training program
WORLD GYM MEMBERSHIP SALES
2006 to 2009
Prospecting for new member sales
Cold-calling up to 70 calls a day
Established and design Corporate membership sales
Renewing members and earn top sales person in 2008 for largest multi-year renewal
Selling Personal Training and earn top sales person for upselling members to personal training in 2009
Selling pro-shop items
WORLD GYM FRONT DESK RECEPTIONIST
2004 to 2006
Answered all phone calls
Handle new inquires
Routed calls to appropriate team members
Checked each member in and out
Handled payment and point of sale system
Contract entry and data processing
Assisted in resolving member account issues
EDUCATION
High school diploma
Truman College
Medical Assistant Certification
COMMUNICATION
Expert in all Areas of Interpersonal communication
INTEREST
Organizing local blood drives, Exercising, Water sports, Volunteering for school functions, Organizing community events
REFERENCES
Available upon Request
Contact this candidate