Business Project Line Manager

CURRCULUM VITAE

OF

GAVIN MAGAELA

PERSONAL DETAILS

SURNAME : MAGAELA

FIRTS NAME(s) : GAVIN TSHEGOFATSO

ID NUMBER : 910-***-**** 089

NATIONALITY : SOUTH AFRICAN

GENDER : MALE

MARITAL STATUS : SINGLE

HEALTH STATUS : GOOD

HOME LANGUAGE : ISIZULU

OTHER LANGUAGE(s) : ISIXHOSA, SOTHO AND ENGLISH

CRIMINAL RECORD : NONE

CONTACT DETAIL(s)

CONTACT DETAIL(s) : 066*******

E-MAIL ADDRESS : ********@*****.***

PERSONAL PROFILE

I am a self motivated person. I love and enjoy my work. I like working in a team. have good telephone skills and good techniques of problem solving and strategies. I am very energetic plus call centre experience and minimum a qualification of grade 12. I am a diverse person with inter-personal skills. you wont regret by giving me this opportunity to work with you.

i have worked for well known company both sharing my experience as a

customer service agent. i worked at SAA as a call centre agent. my

responsibilities there were to make reservations and booking flight tickets and issuing those tickects and making changes, example changing the time and destination. worked for ER24 as an ERO(Emergency Resource Officer) you wont regret your decision by giving me this opportunity to add value to your company

hope to hear from you very soon. for contacts email(********@*****.***) cell (066*******)

yours sincerely

Tshegofatso Gavin Magaela

PERSONAL DEVELOPMENT PLAN(QUALITY ASSESSOR) CALL CENTER

STRENGTH

I gained confidence from proving that I could cope with

the pressures

OPPORTUNITIES

Demonstrate to my employer that I have had both

structured management and leadership training

Areas for further development

I need to take more time in planning a task

thoroughly before briefing my subordinates

I was assessed to be composed during

practical work and provided clear direction.

I can call on the support of my line manager to give me

guidance on personal development

In order to build my confidence in command I need

more experience of team management in different

scenarios

Having the opportunity to assess call and evaluate them. I can use power point for STATS for a monthly basis report to Agents. And I am able to use Outlook

The company formal annual appraisal process will

provide a source of guaranteed feedback

Balance work and personal commitments

I have 3 years Training experience as Quality Assessor

Short Term Goals (next 12 months)

Complete Young Managers Course in order to become eligible for engagement in complex business project

Activities

Medium Term Goals (next 2 – 3 years)

Be given responsibility for leading and managing a small team of in support of a challenging business project

Longer Term Goals (beyond 3 years)

Gain promotion to middle management and gain a support of work colleagues and senior managers

EDUCATIONAL QUALIFICATION

LAST SCHOOL ATTENDED : TSOSOLOSO YA AFRIKA SECONDARY SCHOOL

HIGHEST GRADE PASSED : MATRIC/ GRADE 12

TERTIARY EDUCATION (UNDERGRADUATE)

SHOOL NAME : UNISA

QUALIFICATION : Bed (Bachelor Of Education)

YEAR : 2020 (UNDERGRADUATE)

WORK EXPERIENCE

NAME OF COMPANY : SAA MERCHANTS

OCCUPATION : CALL CENTRE AGENT

TERM OF CONTRACT : FTP

DATE : 2012

DUTIES : MAKING FLIGHT BOOKINGS,ISSUE TICKETS AND BORDING PASS

REASON FOR LEAVING : STUDYING

NAME OF COMPANY : MAKRO

OCCUPATION : CASHIER/BR

TERM OF CONTRACT : ON GOING CONTRACT

NAME OF COMPANY : ER24

OCCUPATION : EMERGENCY RESOURCE OFFICER

TERM OF CONTRACT : CONTRACT

REFERENCE

CONTACT PERSON : LOREN MEYER/SAA MERCHANTS

POSITION : TEAM LEADER

CONTACTS : 011-***-****

CONTACT PERSON : NONTOMBI VILAKAZI/ER24

POSITION : TEAM LEADER

CONTACTS : 079-***-****

CONTACT PERSON : BANDILE MADONDO/ER24

POSITION : QUALITY ASSESSOR TRAINER

CONTACT NUMBER : 074*******

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