Front Desk Receptionist

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

PAYTEN

BAIN

P

**** * ******* ***, *****, ID 83709, 208-***-****, *****.*********@*****.*** Guest-focused and efficient Front desk advisor equipped with knowledge and abilities to handle fast-paced customer needs at vast properties. Effortlessly coordinates teams, resources, and paperwork for on-site and off-site attractions. Detail-oriented in managing every last detail to deliver ultimate experiences. Customer service-oriented front desk advisor offering skills in managing reservations, bills and guest needs. Monitor activities and post charges to keep accounts current. Coordinate with security, cleaning staff and food service to keep property running smoothly.

Information protection Security monitoring Guest relations Data entry Cash handling Lobby oversight

Payment collection Recordkeeping Time management

Cultural awareness Public speaking Charge posting

Service dispatching Front office support Report generation Front Desk Receptionist January 2015 - August 2017 A Higher Clean Boise, ID

Maintained schedule of appointments by notifying staff of arrivals and upcoming meeting times. Organized pick-up and delivery of outgoing mail.

Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff. Organized Payroll for 76 employees and made sure to conduct their times and holiday pay to ensure their pay was always correct and on time.

Lead Front Desk Agent August 2017 - June 2021

A Higher Construction Boise, ID

Supported strict property security, monitoring visitors and restricting access. Kept impeccable administrative and financial records, verifying transactions and updates. Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities. Maintained accurate accounts through consistent charge posting and billing practices. Diploma June 2019

Isucceed VHS, Boise, ID

B

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