Ajeetha Asokan

Email: adnup5@r.postjobfree.com

Mobile: +91-984*******.

Address:**/**,*** *****,

Akbar Street,

Triplicane,

Chennai-600005.

OBJECTIVE:

Seeking a challenging position in an organization where I can effectively utilize my knowledge and skills in the most efficient way and expertise in line with organizational objective.

Synopsis:

·Engaged with Tata Communications Transformation Services Limited as Customer Service Executive –Provisioning and Configuration Management from March 2016.

Professional Experience:

·Organization: Tata Communications & Transformation Services Ltd, Chennai.

·Experience: 17 Mar 2016 to till date.

·Present: Role: Project Management.

Certifications:

·I have completed PRINCE 2 Foundation on Feb 2020.

·I have completed Lean six sigma Green Belt (LSSGB) on Jan 2020.

·I have Completed Scrum Fundamentals Certified (SFC) on Feb 2021.

Professional Summary:

Executive in provisioning & Configuration Management /Project analyst TATA COMMUNICATIONS Transformation Service Ltd.

·Manage all project phases, including initiation, planning, execution, monitoring, control, and closure.

·Create project plans, including deliverables, activities, and timelines.

·Coordinating with the onshore team for site closure projects and taking up responsibility for migrating existing services to the new site.

·Initiate and lead communication with customers, stakeholders, and team members throughout the migration of existing circuits to the new site.

·Develop a detailed project plan to monitor and track progress.

·Tracking the status of migration activity on each circuit by coordinating with the operations team and reporting to the Project team.

·Coordinating with Operation Team leads for resource assignment and scheduling the timelines for flawless execution of projects.

·Supporting the operations team members to nullify the quality issues and to identify the showstoppers in the projects and pave them the way to proceed with their day to their activities for successful progression of the project.

·Driving optimal solutions for complex delivery scenarios by engaging with Solution consultants, SME, and Product owner ensuring timely delivery.

·End to end delivery support from imitation to closure of the project.

·Involved in new Telecom product development and analysis of test case, UAT, ORT and BVT testing for the designed product.

· HLD and LLD Reviews with project team to understand the scope and requirements. Participate in project kick off meeting to ensure baseline of deliverables at various phases as the project progress.

·Designing and creating Transmission design documents for products like IPVPN, EWL, IPLC, NPLC, VSAT and DIA services.

·Ability to interface with Global customers at various levels to address Requests, Queries, Guidance and SLA performance.

·User story creation and analysis in the Sprint phases and experience in release management.

·Coordinating with operations team for product delivery, hyper care support post release, brainstorming about the new products and tools, feedback and additional requirements gathering.

Junior EXECUTIVE in provisioning & Configuration Management TATA COMMUNICATIONS Transformation Service Ltd.

·Analyzing customer requirements and providing optimal solution and suggesting products based on their needs.

·Network planning and capacity analysis.

·Routing identification and network designing.

·Providing technical support for network circuit installation.

·Coordinating with Delivery managers external vendors for carrier and router delivery at the customer site.

·Supporting for Service change requests like bandwidth, site relocation, equipment changes at customer.

·Participate in an on-call rotation for support of systems regarding equipment stock and capacity issues.

·Responsible for checking the requirements & feasibility of a carrier to provide new circuit to the customer with 100% quality and agreed SLA.

Skills & Abilities:

·Ability to deliver projects on time with coordination of team members and stake holders and specialized new product development, transition, and migration projects.

·Good in adopting Agile methodology in telecom product design, user story creation, test case creation, defect tracking and release management.

·Good knowledge in service delivery management in coordinating with vendors, field engineers and clients for success activation of MPLS, Dedicated Ethernet circuits.

·Routing establishment between PE and CE with configuration and identifying suitable vendors and POP.

Achievements:

·Rated as Best in Class on the performance for the FY 2018-2019.

·Customer Appreciations for excellent order validations.

·Received BRAVO (twice) award from TCTS for Focus on Execution.

Educational Qualification:

·Bachelor of Engineering (B.E.,) in Electronics and Communication Engineering, June 2014, Apollo Engineering College of Technology,Anna University, Chennai, Tamil Nadu CGPA: 6.6%.

·Higher Secondary Course Certificate (HSC), March 2010, Gill Adarsh Matriculation Higher Secondary School, Chennai, Tamil Nadu Score:69%.

·Secondary School Leaving Certificate (SSLC) March 2008, S.J.N.S, Matriculation Higher Secondary School, Chennai, Tamil Nadu Score: 73%.

Personal Qualities

·Able to handle work pressure.

·Able to work individually as well as in group.

Personal detail

·NAME: Ajeetha Asokan

·Father’s Name: Asokan R

·Date of Birth: 07th July, 1993

·Gender: Female

·Marital Status: Single

·Blood group: A +ve

·Nationality: Indian

·Permanent Address:48/36,3rd Floor, Akbar street,

Triplicane,

Chennai-600005.

Declaration:

I hereby declare that the information given above is true and correct to the best of my knowledge.

Date:

Place: Chennai (Ajeetha Asokan)

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