Administrative Assistant Office Manager

Natalie Valdes

**** ** *** ****** *********, FL *3033

Phone: 305-***-**** E-Mail: *****************@*****.*** Objective

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team. Experience

3rd Party Services of Florida 2019 - Current

Office Manager - Analyzed and optimized operations including payroll, supplies, and other clerical services. Supervised team of 5+ clerical staff to ensure workflow is well prepared and ran smoothly. Created invoices for clients to assist the accounting department. 3rd Party Services of Florida 2016 - 2019

Administrative Assistant – Create and complete analysis reports for management review. Distribute work to Call Center Agents and review once completed. Answers phone calls, schedules meetings and supports visitors. Carry out administrative duties such as filing, typing, copying, binding, scanning etc. 3rd Party Services of Florida 2014 - 2016

Call Center Agent – Call insurances to verify patient eligibility and insurance information. Call patients to verify their home information and pharmacy processing data. Hold extensive knowledge of ICD-10 codes to complete medication prior authorizations. Completed on average, between patient eligibility, patient verification and prior authorizations, 60 calls daily. Education

Miami Dade College 2014 - Current

A.A in Healthcare Administration

John A. Ferguson Senior High School 2011 -2014

High School Diploma

Skills

Microsoft Office Certified, ICD-10 Knowledge, Medical Terminology, Excellent Customer Service Skills, Self- Motivated, Excellent Time Management Skills, Leadership Experience, Problem-Solving Abilities and Communication Skills.

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