Proactive, energized young leader motivated to set myself apart. I am seeking a position of responsibility that will provide an opportunity for upward mobility through hard work, perseverance, collaboration, and thoughtful decision making. Sales, sales support/administration, customer relationship, or other customer-centric positions are areas where my strengths can shine.
Qualifications / Certifications
-Strong team building and collaboration skills.
-Strong communication skills, including active listening skills, to improve knowledge and better assess the opportunity/situation.
-Keen interest to participate in industry trade groups and continually develop new networks and leverage contacts to achieve success – including Family Business Alliance (FBA), Association of Corporate Growth (ACG), Turnaround Management Association (TMA), and Young Professionals of Grand Rapids.
-Property & Casualty Insurance Producer License – Michigan
-Commercial Lines Coverage Specialist – Insurance
-Hazard Analysis Critical Control Point - Food Safety Certification
-Proficient in Microsoft Word, Excel, PowerPoint
Grand Valley State University 2018 Graduation
-Global Marketing and Sales (GPA 3.4)
-Van Andel Global Trade Center Student Member, Grand Valley State Hockey
Grand Haven High School
-2013 Graduation (3.65 GPA) 2013
-All-State recognition (Hockey), Hockey Team captain, Lacrosse Team captain
● Hylant, Grand Rapids, MI February 2019 to April 2021
-Strategic Advisor to our clients through proper Commercial Insurance program for Middle Market businesses
-Serviced a $1.5M book of business to advise clients on their insurance program.
-Active user of CRM platform (EPIC) to enhance the customer relationship with a deeper knowledge of the customer, important touch points, as well as generating awareness of new revenue opportunities while avoiding risk points.
-Develop key relationships with West Michigan Professional Service providers (CPA’s, attorneys, bankers, etc.) to use one another as a referral source for new business.
-Leveraged market research and data analysis to improve understanding of customer needs and targeted prospect opportunities.
-Specializations: Food/Beverage & Manufacturing
-Graduated from Hylant’s SucCEss sales and mentorship program in two years (3 year program).
-Helped advise clients through challenging Workers Compensation claim scenarios.
● Sandy Point Beach House, West Olive, MI May 2016 to September 2018
Food & Beverage Operations
-Developed customer service and communication skills in a fast-paced environment.
-Learning on the fly in a time-sensitive, hands on environment
● Van Andel Global Trade Center, Grand Rapids, MI April 2016 to December 2016
-ITAR & EAR Assistance (US federal government export compliance regulations), Access Database, blogs on VAGTC homepage, and interacted with regional companies providing import/export guidance and assistance.
-Grand Haven Downtown Development Alliance (DDA) Recruit & Retention Committee Member
-Family Promise – Grand Rapids volunteer
-Spring Lake Country Club member
-Association of Corporate Growth (ACG), Family Business Alliance (FBA), Economic Club of Grand Rapids
-Hockey Coach – Holland Ice Dogs
-GVSU Men’s Hockey Team 2013-14
-Athletics/outdoor sports – hockey, golf, snowboarding, hiking, kayaking, boating
LinkedIn Profile: https://www.linkedin.com/in/ian-hibbard-6ba445b9/