Client Executive

Career Focus

Proactive, energized young leader motivated to set myself apart. I am seeking a position of responsibility that will provide an opportunity for upward mobility through hard work, perseverance, collaboration, and thoughtful decision making. Sales, sales support/administration, customer relationship, or other customer-centric positions are areas where my strengths can shine.

Qualifications / Certifications

-Strong team building and collaboration skills.

-Strong communication skills, including active listening skills, to improve knowledge and better assess the opportunity/situation.

-Keen interest to participate in industry trade groups and continually develop new networks and leverage contacts to achieve success – including Family Business Alliance (FBA), Association of Corporate Growth (ACG), Turnaround Management Association (TMA), and Young Professionals of Grand Rapids.

-Property & Casualty Insurance Producer License – Michigan

-Commercial Lines Coverage Specialist – Insurance

-Hazard Analysis Critical Control Point - Food Safety Certification

-Proficient in Microsoft Word, Excel, PowerPoint

Education

Grand Valley State University 2018 Graduation

-Global Marketing and Sales (GPA 3.4)

-Van Andel Global Trade Center Student Member, Grand Valley State Hockey

Grand Haven High School

-2013 Graduation (3.65 GPA) 2013

-All-State recognition (Hockey), Hockey Team captain, Lacrosse Team captain

Employment Experience

● Hylant, Grand Rapids, MI February 2019 to April 2021

Client Executive

-Strategic Advisor to our clients through proper Commercial Insurance program for Middle Market businesses

-Serviced a $1.5M book of business to advise clients on their insurance program.

-Active user of CRM platform (EPIC) to enhance the customer relationship with a deeper knowledge of the customer, important touch points, as well as generating awareness of new revenue opportunities while avoiding risk points.

-Develop key relationships with West Michigan Professional Service providers (CPA’s, attorneys, bankers, etc.) to use one another as a referral source for new business.

-Leveraged market research and data analysis to improve understanding of customer needs and targeted prospect opportunities.

-Specializations: Food/Beverage & Manufacturing

-Graduated from Hylant’s SucCEss sales and mentorship program in two years (3 year program).

-Helped advise clients through challenging Workers Compensation claim scenarios.

● Sandy Point Beach House, West Olive, MI May 2016 to September 2018

Food & Beverage Operations

-Developed customer service and communication skills in a fast-paced environment.

-Learning on the fly in a time-sensitive, hands on environment

● Van Andel Global Trade Center, Grand Rapids, MI April 2016 to December 2016

Student Assistant/Intern

-ITAR & EAR Assistance (US federal government export compliance regulations), Access Database, blogs on VAGTC homepage, and interacted with regional companies providing import/export guidance and assistance.

Affiliations

-Grand Haven Downtown Development Alliance (DDA) Recruit & Retention Committee Member

-Family Promise – Grand Rapids volunteer

-Spring Lake Country Club member

-Association of Corporate Growth (ACG), Family Business Alliance (FBA), Economic Club of Grand Rapids

-Hockey Coach – Holland Ice Dogs

-GVSU Men’s Hockey Team 2013-14

Personal

-Athletics/outdoor sports – hockey, golf, snowboarding, hiking, kayaking, boating

-Travel

-Reading

LinkedIn Profile: https://www.linkedin.com/in/ian-hibbard-6ba445b9/

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