Project Manager Outbound Customer
Resume:
Naperville, IL *****
*******.*****@*********.***
ROBIN SCHMIDT
Hard-working professional with 8.5 + years of experience and proven knowledge of back o ce operations, customer service and project planing. Aiming to leverage my skills to successfully ll an open position at your company.
WORK EXPERIENCE
Crate and Barrel — Customer Service Lead
Crate and Barrel — Customer Service Level 2
Crate and Barrel — Customer Service Level 1
08/2020 to Present, Naperville, IL
Answering domestic and international customer questions, request and high escalated concerns through inbound and outbound customer interactions
Receive and resolve escalated situations using creative decision making to ensure rst contact resolution when possible Ownership of customer follow-ups and building lifetime relationships with customers ensuring appropriate case management steps are taken
Support and coaching of associates with problem solving through consults
Daily management support to ensure customer receive quick response via chat and text messages
02/2020 to 08/2020, Naperville, IL
Answer customer questions, requests and concerns through phone, email, chat and text messages
Process and maintain furniture orders including special order Process special order replacements and parts
Work with customer service leads to resolve escalated customer issues 10/2019 to 02/2020, Naperville, IL
Answer questions, requests and concerns through phones and emails
Process customer orders and verify information is accurate FIC America — Project Manager
Provide delivery assistance with scheduling, replacements and parts
Basic assistance with gift registry
05/1997 to 11/2005, Carol Stream, IL
Liaison for international parent company and major automotive customers
Develope and maintain project schedule for new equipment Support all North American manufacturing plant location on new projects
Coordinate and monitor trials and production ramp ups
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