SKY Club Ambassador

Experienced / Determined / Intuitive

Primary Skills:

Staff Coordination Equipment Operation

Proprietary Software Customer Service

Communications Cargo Management

Natalie Cottrell adnucc@r.postjobfree.com

206-***-****

Experience:

SKY Club Ambassador

Ella Sharpe Museum – Jackson, MI 05/2019-03/2020

Assistant Event Coordinator

Meet group coordinator/host(ess) prior to event, make introductions, and ensure that all arrangements are aggregable.

Respond and try to fulfill any special banquet requests.

Perform Assistance with tasks in the absence of Group Sales Coordinator

Participate in scheduled departmental and administrative meetings as requested.

Assist with front of house operations including, but not limited to greeting and directing guests, operating hospitality desk, and working with event staff on “quick sets” and Teardowns.

Delta Airlines - Seattle, WA 07/2017 – 02/2019

●Redeem upgrade certificates, complete cabin change accommodation, confirm seat assignments, including changes and generate boarding document.

●Promote membership in the club through subscription sales.

●Introduce varies marketing promotions to customers.

●Address customer concerns; resolve all complaints. forward relevant information to the appropriate department.

●Provide full service customer reservations, ticketing, and service recovery.

●Provide positive engagement with customers and respond to all inquiries.

Ramp Service Agent

Delta Airlines – Seattle, WA 11/2015 - 07/2017

●Effectively serviced guests in regards to transportation of cargo, loading & unloading of baggage, and coordination of staff to drive productivity and maximize efficiency.

●Assisted with record keeping and documentation to ensure baggage and cargo are routed correctly to destination.

●Safe operation of equipment such as Tugs, Belt Loaders and Tow Tractors.

Flight Service Coordinator

GoJet Airlines - Raleigh, NC – 10/2014 -02/2015

●Serviced a wide array of passenger needs and requests to ensure an enjoyable experience

●Strictly adhered to all TSA safety guidelines and procedures

●Promptly processed flight reports and other necessary airline documentation

Flight Service Coordinator

Republic Airlines - New York, NY - 01/2014 - 09/2014

●Serviced a wide array of passenger needs and requests to ensure an enjoyable experience

●Strictly adhered to all TSA safety guidelines and procedures

●Promptly processed flight reports and other necessary airline documentation

Education and Additional Skills

●Central Piedmont Community College (2012)

●Jackson Community College (2011)

●Northwest High School (2010)

●American Red Cross certified: CPR, First Aid, AED

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