Document Specialist Facilities Assistant
Resume:
MARK LITTLE
Des Moines, Iowa 50310 *******@*****.*********.***
EDUCATION
University of Minnesota - Minneapolis, MN Aug. 2020 - Present Master of Arts in Communication
Graceland University - Lamoni, IA Aug. 2011 - May 2016 Bachelor of Arts in History
RELEVANT COURSEWORK
Fundamentals of Web Programming Computer Business Applications Classroom Management Advanced Comp: Newswriting US Foreign Relations Econ. of Sports US Constitutional History WORK EXPERIENCE
Official April 2018 - Present
i9 Sports Corporation
● Assist the site manager in game-day operations including: lining fields; answering coach, parent, and athlete questions; ensure games stay on schedule
● Create practice plans for teams during clinic hours
● Train new referees in rules, game management, and coach/parent interaction
● Referee youth basketball, football, baseball and soccer games Live Streaming/Funeral Director Assistant January 2021 - June 2021 Iles Funeral Homes
● Set up cameras and microphones in order to live stream funerals and visitations for those unable to attend in person
● Operated software that allowed us to monitor audio levels and camera angles during live broadcasts
● Assisted the funeral director with any special requests from the family Sales Representative January 2020 - March 2021
Bright Future Management
● Created sales leads within retail stores and door-to-door appointment setters.
● Closed sales with potential customers who had previously expressed interest in our products
● Led sales team to new areas where our market share was low and opened up these markets to our products
Agency Representative November 2018 - August 2019
Athene USA - West Des Moines, IA
● Authorized insurance agents to sell Athene USA products according to state laws and company standards
● Identified issues with agents’ applications in order for the agent to become contracted with Athene
● Collaborated with Subject Matter Experts to resolve one-off issues Loan Servicing Specialist IV November 2017 – July 2018 Wells Fargo Managed Resource - West Des Moines, IA
● Drafted mortgage modifications for homeowners whose payments had become delinquent due to natural disasters.
● Analyzed Federal Housing Administration requirements for each state's laws and regulations regarding mortgage modifications.
Loan Document Specialist III July 2016 – April 2017 Wells Fargo Managed Resource - Des Moines, IA
● Analyzed mortgage documents and followed company procedures in order to process loans for Wells Fargo’s Correspondent Lending Department.
● Participated in the Receiving/SR1 Pilot Program in order to decrease turn times for customers.
● Collaborated with team members to work around issues on a day-to-day basis Assistant Groundskeeper May 2014 – May 2016
Graceland University - Lamoni, IA
● Operated mowing and weeding equipment in maintaining outdoor areas on campus
● Led the landscaping team in overhauling the Gunsolley Hall east and west entrances outdoor aesthetics at the direction of the University Campus Maintenance Supervisor
● Assisted the University Campus Maintenance Supervisor in setting up several large-scale summer events, including reunions and Sports Spectacular Yearbook Staff Feb. 2015 - May 2015
Graceland University - Lamoni, IA
● Collaborated with staff members to create the 2015 Graceland yearbook
● Photographed students at events to be included in the yearbook
● Developed and designed individual pages in the yearbook Athletics Facilities Assistant Sept. 2012 - May 2013 Graceland University - Lamoni, IA
● Ensured the indoor athletic facility was clean and organized for student athletes
● Provided students and student athletes with rental equipment COLLEGIATE AND COMMUNITY EXPERIENCE
- Athene USA Quality Assurance Award : Dec-Jan ‘18-’19
- TEFL Certification Program: Summer 2017
- Dean’s List: Spring 2015
- Member of GU History Club: 2015 - 2016
- Study Abroad - Placencia, Belize: Jan. 2015
- Member of Closson House: 2011 - 2016
- Teaching Practicum, SHHS - Bethany, MO:
Jan. 2016
- Led Professional Development on Teaching
& The Law: Dec. 2015
- Proficient in Microsoft Word, PowerPoint,
Excel, and Access
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