Relations Manager Night
Resume:
S A N D R A M E L I L L O
COACH
»Private and group sessions with clients by zoom calls
»In-person sessions
»Currently working with 2 clients on a 6-week program designed by me. My program is called “Inwards Bound” and is meant to help woman who struggle with their identity, anxiety, stress and self-love.
CARE GIVER
Sandra’s In-Home Day Care
»Providing full-time care for baby in the last 1 year and half (since she’s 3 months old).
»Planning daily activities
»Daily reports to parent with feeding and nap times.
WORK EXPERIENCE
CONTACT
Sandy Melillo Coaching / Dec 2020 - Present
adnub3@r.postjobfree.com
www.linkedin.com/in/sandra-lucia-melillo-a482a312
Bellevue, Nashville, TN
225 Walden Village Ln, Nashville,
EDUCATION
Bachelor Degree
Hotel Management,
Universidad de Palermo
Buenos Aires, Argentina
2006 - 2010
Certified Life Coach
Hungry for Happiness
2019 - 2020
Completed Courses with Certification:
Apr 2020
Reiki Master
Level I, II, III
Child Development
Milestones from Birth to Age 12
ACEs and the Role of Life Experiences in Shaping Brain Development:
Building Strong Brains - Tennessee ACEs
Healthy Meal Planning
Certified Coach
Hungry for Happiness
USA
2019 - 2020
Feb 2019 – July 2021
DIRECTOR OF HOUSEKEEPING
The Plymouth / Miami Beach, FL / Dec 2016 – Aug 2018
»In charge of payroll, scheduling, purchasing, recruitment and training
»Creating SOP, training manuals, checklists and weekly trainings for staff members
»Supervise room cleanliness, public areas, back of the house and offices
»In Charge of Engineering Department
ASSISTANT EXECUTIVE HOUSEKEEPER
»In charge of proper execution of department’s payroll and schedule
»Purchasing, re-ordering and maintaining housekeeping supplies and inventory
»Recruited, hired, trained, and provided career development for housekeeping staff
MANAGER IN TRAINING (MIT)
»Assistant Front Office Manager/MOD
»Night Manager
»Assistant Housekeeping Manager
The Confidante / Miami Beach, FL / Oct. 2015 - Dec 2016
The Confidante -Preopening- / Miami Beach, FL / Nov. 2014 - Oct 2015
S A N D R A M E L I L L O
SKILLS
WORK EXPERIENCE
Leadership
Mentorship
Employee Relations
Customer Service
Problem Solving
Employee Training
Employee Personal Development
ASSISTANT GUEST RELATIONS MANAGER
»Created the SOP for Guest Relations department
»Met and greeted top VIPs and ensured all of their preferences were taken care of
»Directed, coached and supported the guest relation’s coordinators and lobby hostess of the hotel
»Resolved issues to exceed guest satisfaction and ensure a complete service recovery
EXECUTIVE BUTLER
»Inspect and set up arrival and occupied suites as per guest preferences
»Decision Maker, overlooking housekeeping, engineering and guest services
»Train the new hires on Opera System and Butler’s daily tasks
»Carry out registration, cashiering and other administrative tasks
GUEST SERVICE EXECUTIVE
»Personal Check in procedure ensuring full registration and full payment
»Desk in charge, allocated rooms and took payments for hotel reservations
»Met and greeted guests coming to restaurant & banquets functions
RECEPTIONIST, MOD & CONCIERGE
»Ensured a proper guest final bill
»Allocated rooms and ensured proper communication with the housekeeping department
»In charge of concierge information, such as tours, dinner reservations, shows, etc.
Sofitel Dubai Downtown / UAE, Dubai / Feb 2014 – Oct 2014
LANGUAGES
Bilingual:
English / Spanish
Understands:
Italian/Portuguese
BURJ AL ARAB / UAE, Dubai / Nov 2012 - Dec 2013
REFERENCES
BURJ AL ARAB / UAE, Dubai / Nov 2011 - Nov 2012
Jimmy Mouawad
Plymouth Hotel
General Manager
T: 786-***-****
Craig Hass
The Confidante Hotel
Hotel Manager
T: 504-***-****
Padraig Gallagher
The Confidante Hotel
Housekeeping Assistant Director
T: 718-***-****
Argenta Tower and Suites / BsAs, Argentina / Apr 2010 - Oct 2011
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