Active Directory Desktop Support
Resume:
Anthony McGlashan
*******.*********@*****.***
Experience:
Hardworkin
**/**-*/** *** H+H/KINGS (Tekmark Global Solutions/Orion Innovation) Brooklyn, NY
Desktop Support Analyst/Help Desk
●Tier 2 Support working and/or supporting MAC/Window devices
●Windows 7-10 migration
●Imagining PC’s
●Install and maintain Windows and desktop software, service packs, patches, and anti- virus updates.
●Manage local IT team ensuring appropriate coverage was available during roll out periods for upgrades and deployment of new equipment. Allocated resources to adhere to Project timelines.
●Support Action Request Queues, manage critical migrations, supervised help desk/desktop upgrade projects, led the Information Technology Services crisis management team, and ensured that desktop and LAN problems were resolved quickly and efficiently.
●Desktop support for one site 250 employees, including clinicians, clerical and administrative
●Experience in technical call center operations providing service by communicating effectively with technical and non-technical staff including professors and professional educators.
●Resolve 25 - 30 issues daily regarding various testing issues across various states.
●Extensively work with service desk tools system, including creation and response to Service Now tickets.
●Responsible for new computer refreshes, data migration, installing software on Dell desktops, laptops and Avaya phone systems on an XP platform using MS products, Cisco VPN, SMS and Active Directory
07/17-12/17 Fresh Direct (Vertex Global Solutions) Long Island City/Bronx, NY
IT Support-Operations Analyst/ Help Desk
●Deployed Win 7-10, & Mac PCs as well
●Imaged PCs Dell, Lenovo, and Mac
●Serviced over 100 tickets weekly - fix scanners, printers, desktops, laptops and tablets
●Completed the roll out within three months and remained on assignment to perform other Desktop duties involving inter-department moves, remote refreshes and removal of obsolete systems
●Used Service Now for call logging
●Supported and asset management all the mobile devices as well
04/17-07/17 NYU College of Dentistry (Iron City Search) New York, NY
Desktop Support Administrator
●Administered technical support for Macs to NYU Students, Deans and other faculty staff members
●Focused on troubleshooting Mac and /or Windows 7-8-10 issues
●Managed assets inventory and deployed desktop images to end users.
●Handled migrations, deployments, and imaging
11/16-3/17 Unified Court System (Washington Computer Services) New York, NY
Desktop Support Administrator
●Provided Level 3 support
●Installed, configured and deployed network desktops, phones, printers training end user
●Trained end-users
●Resolved complex technical issues that arose on client computer using troubleshooting
●Video & audio experience as well
09/15-11/16 Worldwide Tech Services New York, NY
Field Technician
●Disassembled/reassembled computers
●Installed new hardware, ran diagnostic, performed system check on registry and bios.
●Managed large amount help desk calls daily - 90% rate of successful resolutions for logical and physical errors on workstations, printers and servers
●Effectively made recommendations to IT users on selection of hardware and software.
●Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
●Experience in diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades
Education:
Skills:
CERTIFICATIONS:
●A+ Certified
●Dell Certified
●Hewlett Packard Certified
3/16 - 4/17 Berkeley College
Course work in Information Technology Management (no degree)
3/11- 7/12 Anthem Institute
Certificate in Computer Networking & Security
2005 HS Diploma Melbourne, Florida
QUALIFICATIONS:
IT Professional leveraging 5+ years of proficiency in the VIP executive support supporting the VIP, Director and CEO Technical Support/Desktop field; expertise with operating systems and hardware trouble shoot physical and logical errors, data migration configuration of Active Directory and handled ticketing system and remote desktop technologies
Microsoft word, Fluent in English, Haitian Creole and French
TECHNICAL PROFICIENCIES:
PLATFORMS: Operating System: Windows Enterprise 2003 Server, 2010, 2012 Server R2, Windows XP, Windows Vista Windows 7, 8, 10, Mac, iOS, Android
SOFTWARE: Bloomberg Applications, Microsoft Exchange 2013, Microsoft Office Products, Preparation Tools Anti-Virus Software, Outlook, Google Apps Protocols: TCP/IP Suite, DNS, DHCP, IPsec, (VTP), IIS, FTP, VPN Windows Administration: Addressed configuration and management of network resources such as file, print, web resources, and Active Directory objects.
HARDWARE: Personal Computers and Laptops components, Dell Power Edge Server, Dell, OptiPlex, HP Lenovo Desktop Computers, Cisco Routers, Cisco Switches and Wireless Networking Canon, Dell, HP Printers & Peripheral other Devices
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