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Worthington Kitchen Team

Location:
Columbus, OH
Posted:
July 23, 2021

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Resume:

adnu68@r.postjobfree.com

614-***-****

Columbus, OH 43085

MALAK

ADIL

@

h

a

Dedicated server well-versed in food and beverage

operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

PROFESSIONAL SUMMARY

Thomas Worthington High

School

Worthington, OH • 03/2018

High School Diploma

SKILLS

• Table side service

• Sales expertise

• Wine Service

• Order Accuracy

Hospitality Service

Expertise

Guest Seating

Arrangements

• Cash Handling

• New Employee Mentoring

• Food and beverage pairings

• Cash handling expert

• Point of Sale Knowledge

• Menu Memorization

• High-Volume Dining

• Item promotion

• Team Member Training

• Bilingual

EDUCATION

House Of Japan - Server

Columbus, OH • 12/2015 - 03/2020

WORK HISTORY

Supervised restocking of salad bar and buffet for lunch and dinner service.

Created orders, documented special requests and

followed up with kitchen personnel to foster top-quality service and minimize complaints.

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied

customers.

Kept updated knowledge of menu and promotions,

recommending specific items according to preferences and food allergies.

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Kept register accurate through correct billing, payment processing and cash management practices.

Collaborated with kitchen team to support order

preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

Trained new staff on restaurant operations and policies to strengthen performance.

Applied communication and problem-solving skills to resolve customer complaints and promote long-term

loyalty.

Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.

Checked identification to enforce age regulations for alcoholic beverages.

Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.



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