Columbus, OH 43085
Dedicated server well-versed in food and beverage
operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Thomas Worthington High
Worthington, OH • 03/2018
High School Diploma
• Table side service
• Sales expertise
• Wine Service
• Order Accuracy
• Cash Handling
• New Employee Mentoring
• Food and beverage pairings
• Cash handling expert
• Point of Sale Knowledge
• Menu Memorization
• High-Volume Dining
• Item promotion
• Team Member Training
House Of Japan - Server
Columbus, OH • 12/2015 - 03/2020
Supervised restocking of salad bar and buffet for lunch and dinner service.
Created orders, documented special requests and
followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied
Kept updated knowledge of menu and promotions,
recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Collaborated with kitchen team to support order
preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Trained new staff on restaurant operations and policies to strengthen performance.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term
Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Checked identification to enforce age regulations for alcoholic beverages.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.