Manager Service Delivery

DESTINY REGGS

*** * ****** ****** *** *** 765-***-**** ************@*****.***

Otterbein, IN 47970

Professional Summary

Resourceful and tireless shift manager, able to handle all management needs, including budgets, schedules and projects. Always looking for ways to improve operations and increase team success. Resolve problems tactfully, keeping employees and customers satisfied.

Skills Summary

Employee training

Team development

Microsoft Word

Cash handling

Task delegation

Customer relations

Time management

Education

Bachelor’s Degree in Business Administration / June 2021

Columbia Southern University Orange Beach, AL

3.5 GPA

Associate’s Degree in Business Administration / May 2019

Columbia Southern University Orange Beach, AL

3.35 GPA

High School Diploma / May 2016

Lafayette Jefferson High School Lafayette, IN

Average 4.0 GPA

Academic Honors

Experience

McDonald’s

Shift Manager / October 2014 – March 2020

Met shift needs by organizing effective schedules and delegating assignments based on employee knowledge and strengths.

Coordinated fast, accurate service delivery to customers as head of day shift.

Reduced operational and interpersonal conflicts during shifts through effective planning.

Secured monies against loss by keeping drawer cash low and properly using on-site safe.

Stayed ready for expected demands by keeping inventory within optimal levels and organized for easy use.

Maintained high performance levels by successfully training, monitoring, and motivating shift employees.

Managed daily workloads by organizing effective schedules and delegating tasks.

Contact this candidate