Video editing, transcribing, leadership roles, writing, editing
Resume:
Jessica Lawler
Peoria, IL 309-***-**** **-******@***.***
Experienced customer service representative who is focused on assuring accuracy and troubleshooting issues. Strong written skills with excellent technical and creative outcomes. Able to work in diverse work environments by practicing inclusivity and the acceptance of differences. A quick learner willing to work under set deadlines. Easily able to adapt to work environments that include collaborating with a variety of internal and external stakeholder groups in an organization.
Core Competencies
● Goal Oriented and Vision Focused ● Creative Writing Skills ● Cross-Functional Collaboration
● Versatile Leadership Style ● Self Starter ● Team Leadership & Management
● Diverse and Inclusive Minded ● Continuous Project Improvement ● Excellent Communicator
StrengthsFinder34 Top 5 Signature Themes:
● Coach ● Problem Solver ● Empathizer ● Catalyst ● Brainstormer
Education
Bachelor of Arts (BA) May 2021, Journalism Western Illinois University, Macomb, Il.
Double minor: Creative Writing and Film Studies
Professional Experience
Independent - Peoria, IL 2018 - Present 2015 -Present
Transcriber for Doctoral Students
Independent data transcriber for doctoral student’s dissertation.
Review documents to ensure legibility and complete.
Listen to recordings and type spoken content verbatim into a written transcript.
Ensure accuracy and detail of recorded documents.
Kohl’s – Peoria, IL 2017 - Present
Point of Sales Associate and Customer Service Representative
Assist customers with service inquires.
Provide troubleshooting and technical assistance to customers.
Assess the customer’s needs and translation into solutions.
Coordinate with customers to resolve any billing inquires.
Act as the first point of contact for customers seeking help with products or technical issues.
Pizza Ranch – Peoria, IL 2016 - 2017
Front of House Representative
Assist and ring up customers
Run errands and orders
Activism, Community Service, and Volunteer Work
Student Mentor for 6th Annual Writing Festival by Dept. of English Education at WIU (2019)
Chicago Pride March (2017, 2018,2019)
Women’s March Peoria (2017)
Black Lives Matter Rally (2016)
PAWs (2016, 2017, 2018)
Bark in the Park (2016)
Peoria Art Guild (2016)
Richwoods High School Halloween Knight (2013, 2014, 2015)
Membership
National Association of Black Journalist
Western Illinois University Film Club
Western Illinois University Unity
Sigma Tau Delta
The National Society of Leadership and Success
References
Peoria, IL 309-***-**** *******.********@*****.***
Dr. Roberta Di Carmine
Western Illinois University
Director of Graduate Studies in English
Coordinator of the Interdisciplinary
Simpkins Hall
1 University Circle
Macomb, IL 61455
Ms. Taryn Bradley, M.S.
Illinois State University
Academic Advisor
3616 N Sandia Drive
Peoria, Il 61614
*******@*****.***
Ms. Malia Heath, M.S.
University of Illinois at Chicago
Associate Director of Faculty Engagement and Support
2731 A UH MC 103
601 S. Morgan St.
Chicago, Il 60607
*****@***.***
Contact this candidate