Store Manager

Professional Summary

Skills

Work History

TђџџѦ Nђђћюћ

* ******** ****, ***********, ** 12780 • Home: 845-***-**** • Cell: 845-***-**** • ***********@*****.*** Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Conscientious Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Dedicated Store Manager with more than 20 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Excellent customer service skills

POS systems

Customer relations

Merchandising

Goal-oriented

Strategic thinker

Store displays

Staff training and development

Customer-oriented

Store Operations

Excellent Leadership Skills

Conflict Resolution Skills

Customer Inquiries

Store Manager, 07/2007 to Current

Rite Aid – Port Jervis, NY

Managed staff of 6 sales associates, 3 team leaders and 1 assistant managers. Counted cash drawers and made bank deposits.

Interviewed job candidates and made staffing decisions. Assigned employees to specific duties to best meet the needs of the store. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Planned budgets and authorized payments and merchandise returns. Increased profits through effective sales training and troubleshooting profit loss areas. Reported to the district manager regarding all store and staff issues. Education

Completed profit and loss performance reports.

Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Store Manager, 01/2004 to 06/2007

Dollar Tree – Monticello, NY

Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Completed profit and loss performance reports.

Reported to the district manager regarding all store and staff issues. Increased profits through effective sales training and troubleshooting profit loss areas. Planned budgets and authorized payments and merchandise returns. Hired, trained and evaluated personnel in sales and marketing. Instructed staff on appropriately handling difficult and complicated sales. Assigned employees to specific duties to best meet the needs of the store. Managed staff of 12 sales associates, 3 team leaders and 1 assistant managers. Assistant Store Manager, 12/2001 to 12/2004

Walmart Supercenter – Monticello, NY

Interviewed job candidates and made staffing decisions. Assigned employees to specific duties to best meet the needs of the store. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Completed profit and loss performance reports.

Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. High School Diploma: 1991

Port Jervis High School - Port Jervis NY

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