Phillips 66 Service Supervisor
Resume:
Amanda Johnston
adntu4@r.postjobfree.com
Energetic customer service specialist with over 10 years of experience, eager to obtain a position utilizing full use of expertise in customer relations and development.
EXPERIENCE
Anheauser-Busch, Oklahoma City, Ok 01/2020 – Present Customer Service Manager
Record customer interactions, transactions, comments, and complaints
Communicate and coordinate with colleagues as necessary
Manage team of customer service representatives to ensure customer satisfaction GW Animal Park, Wynnewood, Ok 05/2017 – 09/2017
Restaurant Manager
Provide customer service and hospitality
Maintain weekly staff schedule and coordinate daily business operations
Respond efficiently and deescalate customer complaints in an appropriate manner Phillips 66/Williams Foods, Pauls Valley, Ok 02/2016 – 11/2016 Cashier and Crew Trainer
Complete transactions at shift change, closing cash duties, and credit card reports
Manage all new hires, training, schedules, supply orders and inventory
Attend to all necessary tasks during high volume of customers and sales Wal-Mart, Glenpool, Ok 11/2008 – 05/2010
Customer Service Supervisor
Administer support to all incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction PERSONAL DEVELOPMENT & CERTIFICATIONS
Cardiopulmonary Resuscitation and First Aid Certified
Skyline Urban Ministry, Volunteer
Circle of Parenting
Love and Logic, Parenting and Safety
EDUCATION
Administrative Assistant, Mid-Del Technology Center 2019 – Present Medical Assisting and Phlebotomy, Diploma, Remington College 02/2006 High School Diploma, Del City High School 05/2004
(GPA 3.8)
SKILLS
Microsoft Office (Word, Excel) Typing 38 WPM
Microsoft Outlook Computer Application and Software Development Customers Service Time Management
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