Customer Service Representative

Career Insight

Learning is limitless. We should always continue learning.

From the time we gain more knowledge and wisdom, we realize our cup is just half occupied.

Key Skill ; Previous Job

Tenured agent with more than 8 months of work experience. I effectively handled calls from customers who partially didn't understand the whole program or process from ordering It Cosmetic Products & Pro Activ Solutions.

Also, which enables them to fully understand

the wonderful benefits & advantages of being enrolled in the said program.

Professional Experience

Customer Service Representative

Concentrix Corporation, Eastwood Libis

•October of Year 2016 – June of Year 2017

•Receiving Retention calls to recover VIP enrolled accounts.

•Receiving Sales related calls promoting monthly, quarterly, and annual offers.

•Assisting clients on how to properly apply the said product, give them do's and dont's, and suggest alternate solutions.

•Educate customers regarding their previous and current billing statements.

Education

Asian Development Foundation College

Bachelor of Science in Hotel and Restaurant Management

S.Y. 2011 – Present

BRGY – 48 MAGALLANES ST. 52 ESPERAS AVENUE

TACLOBAN CITY, LEYTE 6500

GREETINGS!

DEAR SIR / MA’AM :

I, STEVEN LORENZ T. ACERDEN, resident of the above address, college level, single, 28 years of age, studied in ASIAN DEVELOPMENT FOUNDATION COLLEGE with the course of Bachelor of Science in Hotel &

Restaurant Management, already in my fourth year level (2nd Semester). Unfortunately, I wasn't able to finish my College Degree due to lack of financial resources but I can prove that I am an able competent, consistent, skilled, and mentally prepared individual who is capable of taking appropriate and diligent work.

All written here in these resumè and application letter is true and absolute. I am open to diverse opportunities in where I can devote my desire and passion to work in connection to my field and education. I know that your good company will be able to read these application letter and resumè in order to consider my qualification and skills.

It is my pleasure to take any examination or interview at your most convenient time. Please contact my recent mobile number, +639**-****-***, or my active e-mail address, *************.********@*****.***.

Thank you! God bless and more power to you and to your company.

Truthfully yours,

STEVEN LORENZ TUCA ACERDEN

JOB APPLICANT

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