Operations Manager Customer Service

Tarun Ghildiyal

FLAT No- HT-** Earthcon IT Residency Sector-106

Noida Pin Code-201305

Ph: +844******* Email: **********@*****.***

Proven track record of generating new business through strategic negotiation while cultivating new relationship with key decision makers. Developing new accounts leading to sales target achievement.

Key Strengths

Relationship building.

Team leadership

Business/Revenue growth

Strategic planning

Forecasting/Prospecting

Working Experience

Organization: COTTONS JAIPUR (A UNIT OF KACHNAAR CRAFTS PVT LTD)

Duration: 21 FEB- 2015 - Present

Current Profile: STORE MANAGER. (KHAN MARKET) NEW DELHI.

Responsibility and Profile:

Design and implemented customer satisfaction metrics.

Prioritized sanitation, safety and health standards in work areas.

Addressed customer inquiries and resolved complaints.

Counted tills and made bank deposits.

Maintained friendly and professional demeanor while interacting with customers.

Interacted in an enthusiastic and knowledgeable manner with customers and executive leaders to boost sales and team morale.

Managed cash drawers, daily sales and other keyholder duties.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Organization: Paramount Engineering

Duration: 16 August 2011 – TILL 18 FEB-2015

Current Profile: Operations Manager

Responsibility and Profile:

Policy Formulation

To help the company operate and function on a daily basis within a prescribed set of guidelines

How different departments within the company communicate and cooperate with one another.

Policies also include disciplinary actions taken when employees break company rules.

Planning

Plan and coordinate activities between various departments such as determining what type of sales promotions the company will engage in.

Controlling Resources

Controlling major company resources.

Oversee the implementation of payroll policies and procedures.

Regularly review financial statements to ensure that the company is operating as efficiently and as profitably as possible.

Communication

Communicating with other management professionals within the organization to keep the company running smoothly.

Responsible for putting together reports and financial statements.

Organization: Shoppers stop Ltd

Duration: July 2004 -15 August 2011

Current Profile: Department Manager

Responsibility and Profile:

Floor Reading:

Floor presentation compliance (Plano gram compliance).

Floor presentation as per VM guidelines.

Interface with Housekeeping and maintenance.

Manpower Planning:

Manpower Allocation & proper Scheduling

Ensuring manpower availability on the floor at all times.

Leave Plan creation & sanctioned.

Scheduling breaks and monitoring closely at cash point as well.

Inventory Management:

Monitoring the inventory movement & availability.

Tracking of 5 top departments & top styles.

Tracking shrinkage of the department and doing through the process (PICS).

Setting and achieving the sales objective:

Converting the value budgets into unit budgets.

Developing sales plan to achieve the targets.

Briefing with the team for sales plan and targets.

Feedback and co-ordination with the B&M Team (Buying and Merchandising).

Co-ordinating with B&M team for cut sizes and fast-moving styles.

Customer Service:

Handling customer’s issues carefully and simultaneously giving training and focusing more on customer service.

Seeking customer feedback actively and respond quickly.

Ensure all the associates are well trained in terms of products

Random follow up and timely quiz on product knowledge.

Organization Hindustan Times Ltd

Duration February 2001-December 2002

Current Profile Circulation Executive

Responsibility and Profile:

Appoint/ Identify new vendors at identify area.

Responsible for increasing sale through vendors.

Responsible for Depot sale and circulation.

Increasing Sale and building customers satisfaction through support.

Display and availability of product in the Market.

Settlement of Readers claims at the end of every month.

Summary of Qualifications & Skills

Bachelor’s Degree from Delhi University.

Keen aptitude for learning and productively applying new knowledge resourcefully.

Highly motivated, energetic, positive team player with á “Roll-up sleeves” attitude.

Strong communication and inter-personal skills with tendencies toward aligned action and conflict

resolution.

Other Course

Retail Management Course from City& Guilds.

Additional Information

Extra-Curricular Accolades

Represented Delhi in state Level Competition in Karate.

Won several Medals in karate Championship all over India.

Actively participated in Rock Climbing and adventurous sports.

Personal Information

Date of Birth : 11 October 1980

Father’s Name : Late Shri J. P. Ghildiyal

Religion : Hindu

Languages : English / Hindi

Traits : Confident & Energetic with ability to learn, loves to perform in restricted

Environment, likes traveling.

I hereby declare that all the statements above are true to my best knowledge and belief.

(Tarun Ghildiyal)

Contact this candidate