Customer Representative

DIANE M. HENDERSHOT

**** ******* **** ******, ** 14513 · 315-***-****

adntql@r.postjobfree.com

To obtain a position in your company, as a customer service agent remotely

EXPERIENCE

APRIL 5, 2010 – TO PRESENT

PATIENT CARE TECH, Rochester Regional Health System

Answering phones, helping physicians with phone calls to other departments. Scheduling transfers out of the Emergency Department to other hospitals. I spend most of my day in Kronos, filling holes from call ins, or vacations, I also manage the schedule request and vacation request. I also make sure that payroll is complete so my nurse manager just has to go in and close it. Plus in Kronos if a nurse works in another department I transfer the time to their department. I also do all the ordering for medical and office supplies.

OCTOBER 9, 2000 – APRIL 2010

REGISTAR, PCT, CLifton Springs Hospital and CLinic

Arriving patients into the Emergency Department, scheduling of employees, vital signs, Ekg’s helping the physicians with the patients.

September 1995- April 1997

Customer Service Agent, Us Airways

Answering phone calls, making reservations for upcoming flights, or making arrangements for cancelled flights. Answering questions from customers regarding their flights.

EDUCATION

DECEMBER 2017

MASTERS IN PUBLIC HEALTH, Independence UNIVERSITY

I didn’t finish this program, I need to finish my case study.

APRIL 2017

BACHELOR’S IN RESPIRATORY CARE MANAGEMENT, Independence UNIVERSITY

Was on the Dean’s List three times, President’s list once, and completed my degree with a 3.95 GPA.

APRIL 2016

ASSOCIATE’S IN RESPIRATORY CARE, INDEPENDENCE UNIVERISTY

My thousand hours of clinical time was completed at Newark Wayne hospital. I was on the deans, and president’s list. My final GPA was 4.0.

SKILLS

Great customer service

Computer skills

Phone skills

Leadership

Training of new employees

Multi-tasking

ACTIVITIES

I love my patients, one thing I do love about the Emergency department is helping my patients and their families. I am BLS certified, I belong to our local fire department Red Cross disaster team. In my spare time I run my own travel company.

This year being the 10th of census; I worked as an enumerator for the US Census Department. After work and weekends. I was listed in our region as one of the top ten enumerators.

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